Author Topic: Pause by queue  (Read 2561 times)

bhenry

  • Jr. Member
  • **
  • Posts: 69
  • Karma: 1
    • View Profile
    • Email
Pause by queue
« on: March 01, 2011, 18:06:35 »
Is it possible to add a drop down on agent page to select a specific queue when they pause?

We have need for agent to be paused in one queue and unpaused in another.  I realize this might cause issues with the agent status.

Thank!
-Brendan

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Pause by queue
« Reply #1 on: March 03, 2011, 10:12:52 »
Yes it does - Qm at the moment only supports pauses on all queues.