I am running version 1.7.10. I am seeing inconsistent reporting for stints and wait time based on the type of report. Consider a call that goes cascades from Queue 1 (3 minutes) to Queue 2 (2 minute) back to Queue 1 and is answered (5 seconds). The call has a wait time of 5 minutes and 5 seconds.
A custom report for today on a Queue (that includes both Queue1 and Queue 2) will show Answer Details as having the correct wait time and correct number of stints. A Custom report for today + filter for agent name on a Queue (that includes both Queue1 and Queue 2) will show a wait time of 5 seconds and a single stint. It seems that Queuemetrics is not considering multi stint calls under certain conditions even though I have set joinMultiStintCalls=true. Am I missing something?
