Author Topic: Unanswered yet calls in unanswered detail  (Read 4738 times)

mwood

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Unanswered yet calls in unanswered detail
« on: July 24, 2011, 22:58:24 »
Last Tuesday our call totals shot up inexplicatively and we started seeing abnormally high amounts of "Unanswered yet" in the "Detail of unanswered call" report in the disconnection column. These remain in the report even after the close of the day. I have not been able to duplicate it on demand yet to troubleshoot.

marcos

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Re: Unanswered yet calls in unanswered detail
« Reply #1 on: July 25, 2011, 11:47:18 »
So you have it again as unanswered in the report?
Are you able to find the related records on the queue_log file?

Marco Signorini.

mwood

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Re: Unanswered yet calls in unanswered detail
« Reply #2 on: July 27, 2011, 20:36:51 »
I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?


« Last Edit: August 05, 2011, 14:40:12 by mwood »

mwood

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Re: Unanswered yet calls in unanswered detail
« Reply #3 on: August 05, 2011, 14:40:43 »
UPDATE:
system goes several days with good data and then back to the problem described. Is there a way to get/pay for support for this? Posting and waiting, while cost effective, is not efficient in getting things fixed

QueueMetrics

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Re: Unanswered yet calls in unanswered detail
« Reply #4 on: August 08, 2011, 11:49:09 »
I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?





If you run a recent Qm, there is  database inspector in the dbtest page.

mwood

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Re: Unanswered yet calls in unanswered detail
« Reply #5 on: August 17, 2011, 02:53:33 »
Looks like one of the other sysadmins was starting another instance of qloadered. Educated him and haven't had the problem since.

However still looking for a better system of support for my client. I have had a request for pricing in for a couple of weeks and I can't get a response to that either........

QueueMetrics

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Re: Unanswered yet calls in unanswered detail
« Reply #6 on: August 17, 2011, 12:27:56 »
Are you sure the request was replied? sometimes we don't get email at all.

mwood

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Re: Unanswered yet calls in unanswered detail
« Reply #7 on: August 18, 2011, 17:46:44 »
I got an initial response from Lorenzo but it did not cover my original request, so I emailed it a second time with no reply.

QueueMetrics

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Re: Unanswered yet calls in unanswered detail
« Reply #8 on: August 19, 2011, 10:35:41 »
Lorenzo tells me he has answered you on Tuesday; if you did not receive it there must be some antispam or anything.