Messages

106

Running QueueMetrics / Re: Weekly call answer percent?

« on: January 14, 2014, 10:14:09 »

If you look at the daily / hourly reports, you should see the number of answered vs unanswered.

107

General Asterisk configuration / Re: Realtime Outbound Calls with queue_log database

« on: January 14, 2014, 10:12:49 »

You should not use the AGI anymore, unless you use a very old version of Asterisk.

108

QueueMetrics installation / Re: Questions about installation

« on: January 14, 2014, 10:00:39 »

Yes you can have QM on the same or a separate server. In order to have it on a separate server, you use qloaderd installed on the Asterisk server to send data to the QM database. See the "SQL storage" chapter on the User manual.

109

Running QueueMetrics / Re: Inbound AND Outbound agents

« on: January 07, 2014, 16:52:56 »

If you need to have simultaneous inbound/outbound, I would use something like WombatDialer to send calls to queues - this way you are sure that an agent can never receive a call incoming while dialing out.
As an alternative, consider logging agents off of inbound when doing outbound.

110

Running QueueMetrics / Re: Queuemetrics doesn't record the reports.

« on: January 07, 2014, 16:50:35 »

Do you see any calls? most likely you are using the MySQL storage model (look on the License page) and the qloaderd is down OR MySQL maked the queue_log table as crashed so it does not allow inserting new data until you repair it.

111

Problems / MOVED: Queuemetrics doesn't record the reports.

« on: January 07, 2014, 16:49:19 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1797.0

112

Running QueueMetrics / Re: Inbound AND Outbound agents

« on: January 05, 2014, 15:44:29 »

I am not sure about the "picking" part....  can you get me some reference?

As per outbound, of course you cannot use "true" queues to do outbound - unless you use something like WombatDialer http://wombatdialer.com that sends calls to queues. You basically create specific queues and do all the logging through our script. We suggest creating "true" queues so it's easy to track presence information.

113

Lost licences / Re: License Expiring today.

« on: December 31, 2013, 11:15:18 »

My suggestion is to get a free demo key from http://www.queuemetrics.com/sendDemoLicence.jsp and get the system back up, and then do a renewal.

114

Improving QueueMetrics / Re: QM 13.12.1 - Realtime stops updating after using wand in Firefox.

« on: December 31, 2013, 11:14:14 »

You are welcome. On our systems it did not stop working but would refresh too fast.

115

Running QueueMetrics / Re: Inbound AND Outboun agents

« on: December 31, 2013, 11:13:25 »

Not sure I understand - can you explain the scenario you are using?

116

QueueMetrics installation / Re: Unable to 'Load Data From Asterisk" using Wizard

« on: December 31, 2013, 11:12:42 »

 

117

QueueMetrics installation / MOVED: Inbound AND Outboun agents

« on: December 31, 2013, 11:12:22 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1789.0

118

Improving QueueMetrics / Re: QM 13.12.1 - Realtime stops updating after using wand in Firefox.

« on: December 24, 2013, 11:17:45 »

Tested with FF26 and Chrome

119

Improving QueueMetrics / Re: QM 13.12.1 - Realtime stops updating after using wand in Firefox.

« on: December 24, 2013, 11:17:17 »

We are having a new version out in order to patch this issue. What happened is that the page tried reloading too fast.

120

Improving QueueMetrics / Re: QM 13.12.1 - Realtime stops updating after using wand in Firefox.

« on: December 24, 2013, 10:25:44 »

What I see is that after the pop-up appears, the page is frozen (and that's correct) but when the pop-up disappears, the page starts reloading quickly. If you click on reload on change the Reload time, goes back to normal.
Is that what you are seeing as well?