Messages

76

Outbound and QueueMetrics / Re: Outgoing Calls

« on: August 12, 2009, 09:02:46 »

Hi,
You don't need AGI scripts to be able to count outbound calls with QueueMetrics.
What you need is to configure a new queue for outbound calls in asterisk queues.conf and in QueueMetrics. The new queue will not be linked to any extension in the dialplan. This lets your agents able to login/out on this queue and lets able QueueMetrics to count statistics on agents sessions for this queue.
Then you need to modify the [queuedial] context in extensions_queuemetrics.conf file to match your outbound rules. Don't forget to apply the same changes to the extension 28 too!

You can find a more detailed explaination in the chapter "Defining outbound queues (campaigns)" at page 124 of the QueueMetrics user manual ( http://queuemetrics.com/download/QM_UserManual_152.pdf ) or, if you're using TrixBox/FreePBX, at "Chapter 3. Running an outbound callcenter" in http://www.queuemetrics.com/download/QM_Trixbox_32.pdf tutorial

Thank you and regards,
Marco Signorini.

77

Running QueueMetrics / Re: config wizard rejects loading empty queues

« on: August 03, 2009, 11:09:18 »

Hi,

You're right but the problem was that this was not so obvious when we implement the wizard...
Anyway, we are still working on it in order to let it able to handle this situation (it's a redundant check we have to remove).

Thank you for the feedback.
Marco Signorini.

78

Outbound and QueueMetrics / Re: Outbound mixed up

« on: July 31, 2009, 10:31:21 »

Hi,

Starting from the asterisk version 1.6, the "oldstyle" statically assigned agents is deprecated.
We are thinking on how to simulate the oldstyle login/logout with QueueMetrics, having dynamic queues. A good starting point is to use the "All assigned" option provided by the "AddMember" button. This iterates throught all queues assigned to an agent and asks for an AddMember on each queue.

Using this trick, probably you can migrate all static queues to dynamic without mixing up the two technologies.

Regards,
Marco Signorini.

79

Outbound and QueueMetrics / Re: after 20 minutes the call dissapear

« on: July 31, 2009, 10:20:00 »

Hi,
try to change the key values:

default.maxOngoingWaitTime=1000
default.maxOngoingTalkTime=2000

in the configuration.properties file, to a value that better fits your needs (values are in seconds).

Don't forget to restart the QueueMetrics service and to logon/off again.

Thank you and regards,
Marco Signorini.

80

Running QueueMetrics / Re: newbie - question on wall boards

« on: July 31, 2009, 10:09:17 »

Hi,
I think you can do a it by yourself.
With QueueMetrics is possible to retrieve information about queues and present it in a customized way.

Please look at:
Chapter 13. Automating statistics download: the ROBOT profile (page 77) or Setting up a self-service wallboard (page 79)
in the QueueMetrics Users Manual you can find at http://queuemetrics.com/download/QM_UserManual_152.pdf

Another way is to implement a set of PHP pages that fetches data through the XML-RPC services and display in a more customized way. You can have more details on http://queuemetrics.com/download/QM_XML-RPC_manual_151.pdf

Regards,
Marco Signorini.

81

General Asterisk configuration / Re: Agent Name on Realtime Wallboard

« on: July 29, 2009, 09:40:32 »

Great!

Regards,
Marco Signorini.

82

General Asterisk configuration / Re: Agent Name on Realtime Wallboard

« on: July 27, 2009, 09:56:27 »

Hi,

you need to enable the agent's rewrite option. To do that you have to:

1. Modify the key default.rewriteLocalChannels setting to:

default.rewriteLocalChannels=false

You can find the key in the configuration.properties file in the queuemetrics installation directory

2. Restart the queuemetrics service running, from a root shell, /etc/init.d/queuemetrics restart
3. Close and reopen the browser. Log on again.

Regards,
Marco Signorini.

83

QueueMetrics installation / Re: changing default locale

« on: July 27, 2009, 09:13:34 »

Hi,

After modifying the keys in the configuration.properties you need to close the browser and restart QueueMetrics typing, from a root shell, /etc/init.d/queuemetrics restart

The next time you'll log on the default language will be applied.

Best regards,
Marco Signorini.

84

Improving QueueMetrics / Re: Ajaxify realtime page?

« on: July 24, 2009, 11:59:35 »

Hi.
Thank you for your feedback.
It's marked as #781 in our feedback tracker.

Best regards,
Marco Signorini.

85

Outbound and QueueMetrics / Re: Call Outcome for Outbound Calls

« on: July 24, 2009, 11:57:26 »

OK!
Great!

Thank you and best regards,
Marco Signorini

86

Running QueueMetrics / Re: config wizard rejects loading empty queues

« on: July 24, 2009, 11:56:28 »

Hi,

Actually this is by design.
You're not allowed to import a queue without agents.

Thank you and best regards,
Marco Signorini.

87

QueueMetrics installation / Re: Installation Fails with missing DB table

« on: July 24, 2009, 10:44:51 »

Hi,
Great!

Best regards,
Marco Signorini.

88

Outbound and QueueMetrics / Re: Call Outcome for Outbound Calls

« on: July 23, 2009, 11:05:19 »

Hi,

Have you followed the steps reported on "Chapter 3. Running an outbound callcenter" you can find in http://www.queuemetrics.com/download/QM_Trixbox_32.pdf tutorial ?

Thank you and regards,
Marco Signorini.

89

Running QueueMetrics / Re: feature request: web-2.0 online pages update

« on: July 23, 2009, 10:51:29 »

Hi,

Yes. Unfortunately this is what we inherited by the framework we used since the first release of QueueMetrics, when web-2.0 was only a dream.
We are working to understand what's the best framework that better integrate with actual implementation preventing us the complete rewrite of what's actually implemented.

I've pushed your feedback on our internal feedback tracker to be used as "reminder" 

Keep in touch!

Regards,
Marco Signorini.

90

Running QueueMetrics / Re: Call stuck in inbound queue

« on: July 23, 2009, 10:47:13 »

Hi,

I think the only way you have to delete this record is to work directly with the database.
Do you have access on it?
The call data are stored on the queue_log table. You need to filter out for that particular queue, caller, time and for the verb "ENTERQUEUE". You have to delete the related row.

Hope this helps!

Regards,
Marco Signorini.