Messages

241

QueueMetrics news / Astricon 2013

« on: June 28, 2013, 10:51:17 »

Hello all,
we'll be exhibiting at Astricon 2013 in Atlanta - we'll be demoing QueueMetrics and WombatDialer. If you plan to attend, make sure you pass by and say hi. We have an Astricon page at http://queuemetrics.com/astricon.jsp

We are also organizing an (informal) meeting of QueueMetrics users and Asterisk call-center people to discuss and share ideas and experience. If you'd like to join us, we have a Facebook group set up to organize the meeting - see http://www.facebook.com/groups/507826572618269/

Looking forward to meeting you in Atlanta!

 

242

Running QueueMetrics / Re: Agent Status - Auto Polling

« on: June 28, 2013, 10:45:51 »

Not at the moment - but when you perform an action (like a log in from the GUI) the page should refresh automagically.

243

General Asterisk configuration / Re: Saving Asterisk Recordings to QM Server

« on: June 26, 2013, 19:23:30 »

What you could do is have the QM server export a disk share, mount it in the Asterisk box as /var/spool/asterisk/monitor and have Asterisk save there. Be careful that if for some reason the QM box should be unavailable, misc havoc may happen to Asterisk trying to save to a non-existent share. So you know

244

Running QueueMetrics / Re: QM not in /init.d/ or services

« on: June 26, 2013, 08:12:57 »

Will make your life definitely easier the first time you have to upgrade. Good choice.

245

Running QueueMetrics / Re: Identifying Call with Higher Priority/Weight in Queuemetrics

« on: June 25, 2013, 17:38:01 »

Not at the moment, but saving queries would be a great idea I think.

246

Improving QueueMetrics / Re: Show agent as in wrapup on hangup

« on: June 25, 2013, 14:31:50 »

This is interesting (though frankly not widely used).
I am adding a bug for this request - #1962

247

Improving QueueMetrics / Re: Let Realtime display a friendly log-in extension

« on: June 25, 2013, 14:29:51 »

You can simply create an agent with code sip/1234 and name "Mike Boo (NYC)" and this way the name will show up.

248

Improving QueueMetrics / Re: Accurately show agent unavailable in Realtime/Wallboard.

« on: June 25, 2013, 14:28:19 »

That is by design, You would not want agents being seen by the wrong client on a multi-tenant call-center.

249

Outbound and QueueMetrics / Re: Unable to get outbound working with FreePBX 2.10 and Asterisk 1.8

« on: June 25, 2013, 14:27:27 »

You should ask what is going on to your upstream provider. What I would do is to take a sample odf a working (on QM) call, so you can compare the difference in how Dial is called.

250

Running QueueMetrics / Re: Real Time Monitor - Broken Pipe

« on: June 25, 2013, 14:24:40 »

You should pass ChanSpy the whole string SIP/5985 and not just 5985 - Asterisk would not know what 5985 is. Check what you have at 11@queuemetrics

251

Running QueueMetrics / Re: QM not in /init.d/ or services

« on: June 25, 2013, 14:23:10 »

It is usually easier to use yum for installation, so you get all the files set up correctly. If you install manually, you should have a restart script for your Tomcat server and that will be the one you are going to use.

252

QueueMetrics installation / Re: Call recordings

« on: June 25, 2013, 14:21:47 »

I don't know how much your environment is customized, but Asterisk usually leaves the file in /var/spool/asterisk/monitor . QM has nothing to do with them (but retrieving them on request).

253

QueueMetrics installation / Re: Running QueueMetrics with OpenJDK 7

« on: June 18, 2013, 14:01:00 »

You can also easily choose which Java SDK is good for you; see

Code: [Select]

[root@mysys java]# update-alternatives --config java

There are 4 programs which provide 'java'.

  Selection    Command
-----------------------------------------------
   1           /usr/lib/jvm/jre-1.4.2-gcj/bin/java
 + 2           /usr/local/queuemetrics/jdk1.5.0_11/bin/java
   3           /usr/lib/jvm/jre-1.6.0-openjdk/bin/java
*  4           /usr/lib/jvm/jre-1.7.0-openjdk/bin/java

Enter to keep the current selection[+], or type selection number:

So you can easily go back to the default JDK if you need to.

254

QueueMetrics installation / Running QueueMetrics with OpenJDK 7

« on: June 18, 2013, 12:20:19 »

If you want to try running QueueMetrics with OpenJDK 7 (that is now a mature-enough project to be considered for inclusion) you can run the following commands:

Code: [Select]

yum install java-1.7.0-openjdk-devel
update-alternatives --auto java

cd /usr/local/queuemetrics/
mv java/ java_local
ln -s /etc/alternatives/java_sdk java

/etc/init.d/queuemetrics restart
We are looking for your comments, in terms of performance and stability. The OpenJDK project has come a long way from its beginnings and should now be consider a valid alternative to Oracle's own - see https://blogs.oracle.com/henrik/entry/moving_to_openjdk_as_the

255

Running WombatDialer / Re: problems making calls

« on: June 17, 2013, 09:59:14 »

It is weird that the Local channel does not work then. Do you have a CLI trace of what happens (make sure you send only one call - FreePBX logs get very hard to read quickly).