Messages

886

MySQL storage and Qloaderd/Uniloader / Re: Default queue alias and visibility key and "show on front page"

« on: February 21, 2011, 10:33:05 »

Could you send us a dump of your Asterisk database for inspection? it looks like there is some unicode issue or something.

887

Running QueueMetrics / Re: Outbound calls and URL's

« on: February 21, 2011, 10:32:14 »

Which version of QM is that you are using?

888

MySQL storage and Qloaderd/Uniloader / Re: Default queue alias and visibility key and "show on front page"

« on: February 17, 2011, 09:37:00 »

That's weird - which import wizard do you use? read from file?

889

MySQL storage and Qloaderd/Uniloader / Re: Default queue alias and visibility key and "show on front page"

« on: February 16, 2011, 11:25:18 »

Unwanted characters? can you post a screenshot?

890

Running QueueMetrics / Re: Problems about "Agents currently logged in"

« on: February 16, 2011, 11:24:47 »

I am not sure we can help you if you changed the Asterisk DB.

891

Running QueueMetrics / Re: it takes a long time to open the /qm/popup_call.jsp

« on: February 16, 2011, 11:24:08 »

No it does not - that's why it searches for it.
But do you need to listen to calls or not?

892

QueueMetrics installation / Re: Calls ringing busy agents.

« on: February 16, 2011, 11:23:04 »

You should set the call limit for agents .... I am sure there have been more posts on this forum..

893

Outbound and QueueMetrics / Re: Outbound dialing using queue dial to multiple/fail over trunks

« on: February 11, 2011, 12:10:35 »

If you care to write how you did that, we might add that to the FAQ.

894

Running QueueMetrics / Re: it takes a long time to open the /qm/popup_call.jsp

« on: February 11, 2011, 12:10:00 »

How could you listen to recordings without Qm searching for the file?

895

Running QueueMetrics / Re: Problems about "Agents currently logged in"

« on: February 11, 2011, 12:09:31 »

Screenshot please

896

Running QueueMetrics / Re: Listening to live calls: Unattended Call Moni- toring

« on: February 11, 2011, 12:09:10 »

Sorry

897

General Asterisk configuration / Re: Migrating QM to new server

« on: February 11, 2011, 12:08:42 »

It's just the two files configuration.properties and web.xml plus the database, unless you added files to the GUI (but I don't think you did).

898

Improving QueueMetrics / Re: add a new feature "Call distribution, by day"

« on: February 09, 2011, 09:51:28 »

This wold be complex to do in case you had 100s of agents.... table would get to be too large.

899

Running QueueMetrics / Re: Listening to live calls: Unattended Call Moni- toring

« on: February 09, 2011, 09:50:35 »

Just edit it in configuration_queuemetrics.conf

900

Running QueueMetrics / Re: it takes a long time to open the /qm/popup_call.jsp

« on: February 09, 2011, 09:49:51 »

If you do not need audio recordings, remove the CALLMONITOR key from your users.