Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - QueueMetrics

Pages: 1 ... 58 59 [60] 61 62 ... 202
886
Could you send us a dump of your Asterisk database for inspection? it looks like there is some unicode issue or something.

887
Running QueueMetrics / Re: Outbound calls and URL's
« on: February 21, 2011, 10:32:14 »
Which version of QM is that you are using?

888
That's weird - which import wizard do you use? read from file?

889
Unwanted characters? can you post a screenshot?

890
Running QueueMetrics / Re: Problems about "Agents currently logged in"
« on: February 16, 2011, 11:24:47 »
I am not sure we can help you if you changed the Asterisk DB.

891
No it does not - that's why it searches for it.
But do you need to listen to calls or not?

892
QueueMetrics installation / Re: Calls ringing busy agents.
« on: February 16, 2011, 11:23:04 »
You should set the call limit for agents .... I am sure there have been more posts on this forum..

893
If you care to write how you did that, we might add that to the FAQ.

894
How could you listen to recordings without Qm searching for the file?

895
Running QueueMetrics / Re: Problems about "Agents currently logged in"
« on: February 11, 2011, 12:09:31 »
Screenshot please :)

896
Sorry :)

897
General Asterisk configuration / Re: Migrating QM to new server
« on: February 11, 2011, 12:08:42 »
It's just the two files configuration.properties and web.xml plus the database, unless you added files to the GUI (but I don't think you did).

898
This wold be complex to do in case you had 100s of agents.... table would get to be too large.

899
Just edit it in configuration_queuemetrics.conf


900
If you do not need audio recordings, remove the CALLMONITOR key from your users.

Pages: 1 ... 58 59 [60] 61 62 ... 202