Agent not getting added to the selected queue

[sibertron]

I have recently added 7 Agents to my queue Setup, Created their user login and then created their Agent login, but when i try and associate them with the queue they should be part of, my selection is not saved into the queue setup.

What could be the possible reasons behind this?

[sibertron]

Moderators - Any insights? Please help.

[marcos]

Hi,

We need more details to understand the problem.
When are you saying "my selection is not saved into the queue setup" are you telling that checkboxes associated to agents in the queue member list are not saved as expected?
What browser are you using?
Did you tryed to flush the browser cache?

Thanks.

[sibertron]

I am using Google Chrome v-8.0.552.224. As suggested I cleared the cache and tried adding the agents again but the issue still persists. Please advice.

[sibertron]

For the question "When are you saying "my selection is not saved into the queue setup" are you telling that checkboxes associated to agents in the queue member list are not saved as expected?"

Yes that is the problem.

[o.polterauer]

maybe this is the same problem I am having.

What is your userid for the sip accounts? Is there a "-" somewhere?

Oliver

[QueueMetrics]

For the question "When are you saying "my selection is not saved into the queue setup" are you telling that checkboxes associated to agents in the queue member list are not saved as expected?"

Yes that is the problem.

Can you post a screenshot? I just tried with Chrome 8.0.552.224 and it works like a charm.