121
Improving QueueMetrics / Re: QM 13.12.1 - Realtime stops updating after using wand in Firefox.
« on: December 24, 2013, 10:17:04 »
This is bug #2116 looking into it ASAP.
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122
Improving QueueMetrics / Re: QM 13.12.1 - Realtime stops updating after using wand in Firefox.
« on: December 24, 2013, 10:14:33 »
The wand is supposed to TEMPORARILY stop the page from refreshing. I'll file a bug ASAP.
Was working fine with FF 25
Was working fine with FF 25
123
QueueMetrics installation / Re: Unable to 'Load Data From Asterisk" using Wizard
« on: December 24, 2013, 10:13:14 »
Try the System tools -> AMI tester and see what is configured there. That's where QM is reading data.
124
QueueMetrics installation / Re: Upgrade to 13.12 - Espresso failure notice
« on: December 24, 2013, 10:12:04 »
You mean you did update the Espresso package?
In general yo should only upgrade QM itself
Anyway, if the RT page appears to be working, you can simply edit the error message off the configuration.properties file.
In general yo should only upgrade QM itself
Anyway, if the RT page appears to be working, you can simply edit the error message off the configuration.properties file.
125
QueueMetrics installation / Re: Unable to 'Load Data From Asterisk" using Wizard
« on: December 19, 2013, 15:37:35 »
Looks like you are not pointing QM to the right Asterisk port, or Asterisk is firewalled.
126
Improving QueueMetrics / Re: Option to go straight to call detail/recording from Agent Live page
« on: December 16, 2013, 11:44:23 »
I think at the moment the only way to do this would be doing exactly what you are doing.127
QueueMetrics news / QueueMetrics 13.12 released today
« on: December 13, 2013, 16:56:52 »
We are proud to announce that QueueMetrics 13.12 was release earlier today.
Here are the complete release notes. If are looking for a simpler introduction, please see our What's new in QueueMetrics 13.12 tutorial.
We recommend that you upgrade your QueueMetrics system.
Upgrades to QA
* Management by exception: you can dynamically filter which items you want to see in a QA form
* Overall QA summary: it is now possible to see an avaerage for the whole form
* Queue pull-down box: in QA and elsewhere, combo boxes are now searchable
* Hi-liting criteria not at target: in the Performace Tracker page you can higlight elements dynamically
* Editable names for QA levels: you can have different names or remove a score range altogehter from your forms
* Section-level shortcuts and auto-fails: it is possible to earmerk a QA item so that sets the score for the whole section to zero if it fails.
1894 Missing and zeroed items both show as N/A
1914 QA: management by exception
1915 Overall QA Summary
1916 Easier way to select queue - Multiple Queue Pull Down Boxes
1917 Hi-lite criteria not at target
1918 Add the Call Detail Box to Performance Tracker
1939 Link to call details from the QAS screen
2052 Changing names to QA levels
2061 Points by section in QA form
2062 Section-level auto-fails
2067 Section-level shortcuts
2096 Forms with data in them should not be editable
AGENT PAGE
* Automated refresh on agent events when running in ActivePolling mode
* Correct sort order of calls
* Setting of call statuses
* Improved support for IE
* Correct display of conversation time for live calls
1885 Agent page: add cache breaker for IE
1888 Agent page: Call order
1890 Talking time refresh on the realtime agent page
1967 Agent page does not refresh if no login or no calls are present
1969 Agent dialout issue (on popup)
2016 Agent code locking should NOT be on from the RT page
2025 After 30 min. is not possible to change call status
REALTIME PAGE
* The action wand does not disappear anymore
* Correct IVR timing
* A few fixes on how agents were counted in corner cases
1891 Wand too easy to hide
1904 Incorrect number of agents per queue on the RT page
1933 Detecting queue changes in Rt page
1937 Wrong number of agents in queue
2058 Incorrect IVR time in realtime page
REPORTS
* Improved generation of XLS and PDF documents
* Percentages of calls taken and lost displayed on top of the page
* A few fixes for IVR measurement
* Improved Oreka integration for audio/video playback
1889 Oreka: will not retrieve files in Centralized/Secure
1898 Agent outcomes
1911 Recording export will not work with an authenticated OrkWeb session
1913 Custom report pages
1924 New data block: Report summary
1925 Wrong IVR time on lost calls
1953 Error: XLS export: too many rows
1954 Error: XLS export: sheet already present
1971 PDF & XLS files generated by QM does not support the French and Korean characters
1973 Realtime and historical report agent sessions shows different results
2054 Show percentages on top page
CRM INTEGRATION
1882 [CRM] SugarCRM
1883 [CRM] VTIGER
1884 CRM integration
INTEGRATION
2043 New transfer verbs in Asterisk 12
2057 Support Callweaver AMI
2064 Watchdog to check if the system is still running
MISC BUGS
1886 Query cache: wrong stats on reset
1887 Cache: partition name should be case-insensitive
1893 Turning off QM news leaves title visible
1898 Agent outcomes
1903 Incorrect SLA data out of XML-RPC interface
1912 Moving payroll sessions to the same timestamp
1928 Recordings for another call is shown on the call detail
1938 Pause codes of type ADMIN
1940 Removing a payroll note from the GUI
1949 Templates are not read by the configuration wizard
1957 Firefox clears all user keys
1958 Error changing pause codes - nothing happens
1961 Avoid logging run times as SEVERE
1970 Asterisk 1.8 for outbound calls shows a warning
1992 Can't set the 'Call Flow' option of a queue as 'Undefined'
1993 Queues with 'Undefined' call flow have no icon
2023 Enlarge Default Queue URL
2044 Filter do not clear
2048 Error when sorting by description in Agent Groups
2053 Graphs in IE appear all black
2055 Add key to demoadmin in rpm install
2086 Graphs disappear with HTML5 doctype
2089 Wrong title in report (Portuguese)
Here are the complete release notes. If are looking for a simpler introduction, please see our What's new in QueueMetrics 13.12 tutorial.
We recommend that you upgrade your QueueMetrics system.
Upgrades to QA
* Management by exception: you can dynamically filter which items you want to see in a QA form
* Overall QA summary: it is now possible to see an avaerage for the whole form
* Queue pull-down box: in QA and elsewhere, combo boxes are now searchable
* Hi-liting criteria not at target: in the Performace Tracker page you can higlight elements dynamically
* Editable names for QA levels: you can have different names or remove a score range altogehter from your forms
* Section-level shortcuts and auto-fails: it is possible to earmerk a QA item so that sets the score for the whole section to zero if it fails.
1894 Missing and zeroed items both show as N/A
1914 QA: management by exception
1915 Overall QA Summary
1916 Easier way to select queue - Multiple Queue Pull Down Boxes
1917 Hi-lite criteria not at target
1918 Add the Call Detail Box to Performance Tracker
1939 Link to call details from the QAS screen
2052 Changing names to QA levels
2061 Points by section in QA form
2062 Section-level auto-fails
2067 Section-level shortcuts
2096 Forms with data in them should not be editable
AGENT PAGE
* Automated refresh on agent events when running in ActivePolling mode
* Correct sort order of calls
* Setting of call statuses
* Improved support for IE
* Correct display of conversation time for live calls
1885 Agent page: add cache breaker for IE
1888 Agent page: Call order
1890 Talking time refresh on the realtime agent page
1967 Agent page does not refresh if no login or no calls are present
1969 Agent dialout issue (on popup)
2016 Agent code locking should NOT be on from the RT page
2025 After 30 min. is not possible to change call status
REALTIME PAGE
* The action wand does not disappear anymore
* Correct IVR timing
* A few fixes on how agents were counted in corner cases
1891 Wand too easy to hide
1904 Incorrect number of agents per queue on the RT page
1933 Detecting queue changes in Rt page
1937 Wrong number of agents in queue
2058 Incorrect IVR time in realtime page
REPORTS
* Improved generation of XLS and PDF documents
* Percentages of calls taken and lost displayed on top of the page
* A few fixes for IVR measurement
* Improved Oreka integration for audio/video playback
1889 Oreka: will not retrieve files in Centralized/Secure
1898 Agent outcomes
1911 Recording export will not work with an authenticated OrkWeb session
1913 Custom report pages
1924 New data block: Report summary
1925 Wrong IVR time on lost calls
1953 Error: XLS export: too many rows
1954 Error: XLS export: sheet already present
1971 PDF & XLS files generated by QM does not support the French and Korean characters
1973 Realtime and historical report agent sessions shows different results
2054 Show percentages on top page
CRM INTEGRATION
1882 [CRM] SugarCRM
1883 [CRM] VTIGER
1884 CRM integration
INTEGRATION
2043 New transfer verbs in Asterisk 12
2057 Support Callweaver AMI
2064 Watchdog to check if the system is still running
MISC BUGS
1886 Query cache: wrong stats on reset
1887 Cache: partition name should be case-insensitive
1893 Turning off QM news leaves title visible
1898 Agent outcomes
1903 Incorrect SLA data out of XML-RPC interface
1912 Moving payroll sessions to the same timestamp
1928 Recordings for another call is shown on the call detail
1938 Pause codes of type ADMIN
1940 Removing a payroll note from the GUI
1949 Templates are not read by the configuration wizard
1957 Firefox clears all user keys
1958 Error changing pause codes - nothing happens
1961 Avoid logging run times as SEVERE
1970 Asterisk 1.8 for outbound calls shows a warning
1992 Can't set the 'Call Flow' option of a queue as 'Undefined'
1993 Queues with 'Undefined' call flow have no icon
2023 Enlarge Default Queue URL
2044 Filter do not clear
2048 Error when sorting by description in Agent Groups
2053 Graphs in IE appear all black
2055 Add key to demoadmin in rpm install
2086 Graphs disappear with HTML5 doctype
2089 Wrong title in report (Portuguese)
128
General Asterisk configuration / Re: Google Voice trunk , ELastix, and Wombat ERROR now can not log in
« on: December 06, 2013, 15:49:36 »
Most likely MySQL is not working so WombatDialer is not able to come back up. Try restarting MySQL.
129
MySQL storage and Qloaderd/Uniloader / Re: Changing email of all agents
« on: December 06, 2013, 15:48:46 »
What do you mean by "email" for an agent? the one you refer to is the description.
After you do the changes, wait a few minutes for QM to invalidate caches ad start reloading.
After you do the changes, wait a few minutes for QM to invalidate caches ad start reloading.
130
Realtime Live / Re: Realtime displays active calls and ringing for for one agent at a time.
« on: December 06, 2013, 15:47:30 »
This is not a Qm issue but your Asterisk is trying to dial agents even if they are on a conversation. Make sure this does not happen 
131
Outbound and QueueMetrics / Re: Transferred call via Outbound Dialplan
« on: November 22, 2013, 10:24:40 »
This is along-standing issue with Asterisk. Looks like it will be fixed in Asterisk 12, but so far the only way to have a transfer safely tracked is following the procedure at http://queuemetrics.com/faq.jsp#faq-053-transfers
132
Running QueueMetrics / Re: Call Status
« on: November 22, 2013, 10:23:09 »
Maybe it is because you have a macro and/or an AGI. Try creating a "simple" queue and see if this happens. Then try adding the macro and the agi and see where things start going wrong. Unfortunately this is an issue with Asterisk - we report on what Asterisk logs, and if the logs are incorrect we cannot do anything else.
133
Running QueueMetrics / Re: Extension column on real-time page
« on: November 22, 2013, 10:20:53 »
This already works if you use Hotdesking. If you don't, the agent code and the extension are basically the same things, so QM does not use a separate field.
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page
134
Running QueueMetrics / Re: misunderstood results
« on: November 22, 2013, 10:19:20 »
That's weird - it usually works better.
135
Running WombatDialer / Exporting a list of calls from the WD reports
« on: November 21, 2013, 19:06:53 »
A number of people are asking to have a way to export a list of calls to Excel/CSV from the WombatDialer reports page. We plan to implement this in the upcoming release - tracking this as bug #2070 - but meanwhile you can use the following query:
You should set the C.name as the name of the campaign you want to report on and the dates on L.attempted below (optional) are for a date range.
This gets you the information you need, and you can copy and paste it to your favorite spreadsheet from a MySQL GUI...
Code: [Select]
SELECT
C.name, H.hopName,
CR.number, CL.name as LST,
L.attempted, L.waitPre, L.waitAfter,
L.talk, L.statusCode, L.astUnique,
L.nRetry, L.nextRetry
FROM call_logs L, hopper H, campaigns C, call_records CR, call_lists CL
WHERE L.hopCamp = H.hopId
AND H.campaign = C.campaignId
AND L.callId = CR.callId
AND L.listId = CL.listId
-- Search here ---
AND C.name like '%name%'
AND L.attempted BETWEEN '2013-01-16 17:53:00'
AND '2013-01-16 17:54:00'
You should set the C.name as the name of the campaign you want to report on and the dates on L.attempted below (optional) are for a date range.
This gets you the information you need, and you can copy and paste it to your favorite spreadsheet from a MySQL GUI...