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Author Topic: Real Time Monitoring - Display Pause Reason  (Read 2106 times)

jmt

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Real Time Monitoring - Display Pause Reason
« on: July 02, 2013, 20:38:27 »
We are running QM 13.04.2 and Asterisk 1.8.9.  When an agent is paused QM real time monitoring only displays the time not the reason.  How do we have the pause reason display on this screen. 
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marcos

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Re: Real Time Monitoring - Display Pause Reason
« Reply #1 on: July 03, 2013, 09:33:12 »
On the realtime page there should be the reason too. Could you provide a short part of your queue log file where we can find some agent login and pause, pause-reason events?
Feel free to send us to support at loway.ch

Thank you and regards,
Marco Signorini.
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QueueMetrics

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Re: Real Time Monitoring - Display Pause Reason
« Reply #2 on: July 15, 2013, 18:12:40 »
Most likely that's an issue with the logged data
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