Messages

1486

Running QueueMetrics / Re: Creating a report for outcomes in bulk

« on: March 23, 2010, 15:32:20 »

That would be interesting. You would do a grouping for Sales, QC and Contacts?
 

1487

Running QueueMetrics / Re: Main, Spill, Wrap

« on: March 23, 2010, 15:29:21 »

Yes this is an interesting feature! But I don't expect we will be adding new levels as well.

1488

QueueMetrics installation / Re: problem installing in ROOT context

« on: March 23, 2010, 15:28:03 »

Hi,

how would I create a redirect when the server is reachable through two urls, one for internal, one for external use? Is there any way to do a redirect that uses the uorrent server name? Can you please give an example or pointers to documentation? I am not familar at all with tomcat configuration.

I am not sure for Tomcat, but if you use a front-end based on Apache, it's trivial to do that with mod_rewrite.

1489

Running QueueMetrics / Re: Creating a report for outcomes in bulk

« on: March 22, 2010, 10:37:29 »

This is likely a report that should be custom-created then. How would you like that report to be?

1490

Running QueueMetrics / Re: Main, Spill, Wrap

« on: March 22, 2010, 10:36:07 »

No, that is only used when reporting, not by Asterisk itself.

1491

Scripting QueueMetrics / Re: Wallboard Example script

« on: March 22, 2010, 10:35:24 »

Yes but the script is for a very old version of QM - maybe it's not reading data it's expected to read. You should ask its author for help.

1492

Outbound and QueueMetrics / Re: Outbound calls not logging to QM

« on: March 22, 2010, 10:34:32 »

This looks correct.
Did you define a queue "q-555" in QueueMetrics to report on your outbound activities?

1493

Improving QueueMetrics / Re: Managed Wrap Time

« on: March 18, 2010, 09:13:45 »

Yes  - this is something that has to be added.

If you need this immediately, please contact our Professional Services for a custom implementation.

1494

Scripting QueueMetrics / Re: Wallboard Example script

« on: March 18, 2010, 09:12:33 »

You have to edit the script, likely the positions have changed.

1495

Running QueueMetrics / Re: BUG with Queue Visibility Key

« on: March 18, 2010, 09:11:38 »

Wait, a visibility key is not a location!

Think about a "visibility key" as a lock - it can be only one, but you can make multiple copies of the key and give it to different people.

The idea would be having a key that is common and then giving it to both supervisors.

1496

Running QueueMetrics / Re: Creating a report for outcomes in bulk

« on: March 18, 2010, 09:09:45 »

If you use codes that match Sales, QC or Contacts, you should see that information by agent easily.

1497

Running QueueMetrics / Re: wallboard values all at 0 in 1.4.4

« on: March 18, 2010, 09:08:24 »

This is by design - you don't want to have Asterisk depend on something else that may crash.
It is strange that you got all zeros - you usually get an error message. Likely IE was caching the page.

PS. 1.4.4 is pretty old.... we have 1.6.0 out now 

1498

QueueMetrics installation / Re: pause issue

« on: March 17, 2010, 09:27:08 »

 

1499

Improving QueueMetrics / Re: Managed Wrap Time

« on: March 17, 2010, 09:26:46 »

It would surely be interesting. The implementation would be pausing with a specific pause code that we know as "wrap-up for the last call".

1500

Outbound and QueueMetrics / Re: Using IVR code to track outgoing

« on: March 17, 2010, 09:25:05 »

You should add it to the dialplan just after the call hits you (and it is answered, before being queued).