1216
Running QueueMetrics / Re: Agent is unable to mark himself away from the queue
« on: August 18, 2010, 10:13:49 »
can you post a screenshot?
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1217
Running QueueMetrics / Re: Agent showed in the queue, even if softphone is closed
« on: August 18, 2010, 10:13:28 »
Yes but a supervisor can usually do that by repeating the logoff procedure an agent would have used. I agree it would be useful to have that available from the RT screen in QM 
1218
Running QueueMetrics / Re: Random Realtime Report Data missing
« on: August 18, 2010, 10:12:27 »
Try and do this:
- look for a case where you have that data appearing
- take a screenshot of the RT page where it is readable the extension and the date-time of the log-on
- send us the queue_log file with the picture
- look for a case where you have that data appearing
- take a screenshot of the RT page where it is readable the extension and the date-time of the log-on
- send us the queue_log file with the picture
1219
Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do
« on: August 13, 2010, 09:47:34 »
Try and run:
and report what you get.
Did you install using yum or manually?
BTW, when I send a request, I get some lines on the /usr/local/queuemetrics/tomcat/logs/catalina.out file like:
Do you see anything?
I also get:
Code: [Select]
wget -O- http://my.qm.server:8080/queuemetrics/xmlrpc.do and report what you get.
Did you install using yum or manually?
BTW, when I send a request, I get some lines on the /usr/local/queuemetrics/tomcat/logs/catalina.out file like:
Code: [Select]
[1B28E449CB8A988ABFD8F20828250399] 201008130943 Tempo totale esecuzione verbo 'xmlrpc': 1430 msDo you see anything?
I also get:
Code: [Select]
cat /usr/local/queuemetrics/tomcat/logs/localhost_log.2010-08-13.txt
2010-08-13 09:43:29 StandardContext[/DAILY]LowayTransactionController: [7A555398F6C4BE2D2A0A2637C9559385] 201008130943 Tempo totale esecuzione verbo 'xmlrpc': 72 ms
1220
Running QueueMetrics / Re: Random Realtime Report Data missing
« on: August 13, 2010, 09:37:40 »
This is weird - do you use ADDMEMBERs or HOTDESKING? because with ADDMEMBER i would NOT expect to have numbers displayed....
1221
Running QueueMetrics / Re: Agent showed in the queue, even if softphone is closed
« on: August 13, 2010, 09:36:30 »
This means the user forgot to logoff, so from the point of view of Asterisk he's still there. Basically it's their supervisor that should carry a large stick to avoid such incidents
1222
QueueMetrics installation / Re: Track inbound direct call (outside of an inbound queue)
« on: August 13, 2010, 09:35:15 »
I think this is the best way, unless you want to do the loggiong manually like one does for outbound. If you do not need to do anything fancy with the line, like e.g dtecting DND, voicemail, follow me's etc, I think thi sis the easiset way to go.
1223
Improving QueueMetrics / Re: Only agent able to log onto Queue??
« on: August 11, 2010, 11:06:53 »
Yes - the User Manual, Appendix B. See http://queuemetrics.com/manuals/QM_UserManual-chunked/apb.html
1224
Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do
« on: August 11, 2010, 11:05:59 »
Yes - are you sure your web.xml file is correct? because that's where the *.do associations are mapped to the servlet. It looks like Tomcat does not know what to do with the .do request....
1225
Outbound and QueueMetrics / Re: Outbound Calls DUplicate
« on: August 11, 2010, 11:03:50 »
You need to:
- turn on Asterisk logging
- find a call where the problem exists
- trace that in the logs to see what the problem was
I know it's a mess of a job
- turn on Asterisk logging
- find a call where the problem exists
- trace that in the logs to see what the problem was
I know it's a mess of a job
1226
QueueMetrics installation / Re: Track inbound direct call (outside of an inbound queue)
« on: August 11, 2010, 11:02:42 »
I need to re-factor this. I never give inbound callers to the ability to get to voicemail.
Perhaps I'll make a new qm-queuedial context to pass the calls to which use the existing FreePBX framework for passing the calls.
If you have problems with INBOUND, you should use simple queues, as their logging is already correct. The script is used for outbound,.
1227
QueueMetrics news / Re: New tutorial: QueueMetrics on Windows
« on: August 11, 2010, 11:00:36 »
1228
Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do
« on: August 09, 2010, 10:01:47 »
1. make sure QM is working - you can log on etc.
2. keep an eye on the logs/ folder of Tomcat and capture whatever gets written to them.
2. keep an eye on the logs/ folder of Tomcat and capture whatever gets written to them.
1229
Outbound and QueueMetrics / Re: Outbound Calls DUplicate
« on: August 09, 2010, 10:00:18 »
No no it may work, I was jus t wonderinhg whether iut would be workinbg or not.
1230
QueueMetrics news / New script to load broken queue_log file
« on: August 06, 2010, 12:08:31 »
Hello all,
we have added a new script that makes it easy to load in a single pass a queue_log file that has been broken into multiple pieces by the log rotation.
You can find it here:
http://queuemetrics.com/manuals/QLoader-chunked/ar01s02.html
we have added a new script that makes it easy to load in a single pass a queue_log file that has been broken into multiple pieces by the log rotation.
You can find it here:
http://queuemetrics.com/manuals/QLoader-chunked/ar01s02.html