Messages

196

Running QueueMetrics / Re: Call Status

« on: September 06, 2013, 15:31:29 »

The queue_log is correct but the datatabase has one log line too many: Do you use qloader to upload data to the database?
l.
 

Our database in Queuelog has this,

mysql> select * from queue_log where call_id = '1376084184.1515690';                                                                              +-----------+---------------------+------------+--------------------+-----------+-----------+----------------+-------+--------------------+-------+-------+-------+----------+------------------+
| partition | EntryTime           | time_id    | call_id            | queue     | agent     | verb           | data1 | data2              | data3 | data4 | data5 | serverid | unique_row_count |
+-----------+---------------------+------------+--------------------+-----------+-----------+----------------+-------+--------------------+-------+-------+-------+----------+------------------+
| P001      | 2013-08-09 14:43:59 | 1376084191 | 1376084184.1515690 | project       | SIP/10821 | COMPLETEAGENT  | 0     | 5                  |       |       |       |          |                1 |
| P001      | 2013-08-09 14:44:08 | 1376084647 | 1376084184.1515690 | project       | SIP/10821 | COMPLETECALLER | 0     | 461                | 1     |       |       |          |                2 |
| P001      | 2013-08-09 14:36:26 | 1376084186 | 1376084184.1515690 | project       | SIP/10821 | CONNECT        | 0     | 1376084186.1515691 | 0     |       |       |          |                2 |
| P001      | 2013-08-09 14:36:26 | 1376084186 | 1376084184.1515690 | project       | NONE      | ENTERQUEUE     |       | anonymous          | 1     |       |       |          |                1 |
+-----------+---------------------+------------+--------------------+-----------+-----------+----------------+-------+--------------------+-------+-------+-------+----------+------------------+
4 rows in set (0.06 sec)

In the queue_log file all we have is only this,
1376084186|1376084184.1515690|project|NONE|ENTERQUEUE||anonymous|1
1376084186|1376084184.1515690|project|SIP/10821|CONNECT|0|1376084186.1515691|0
1376084647|1376084184.1515690|project|SIP/10821|COMPLETECALLER|0|461|1

197

Running QueueMetrics / Re: Call Status

« on: September 02, 2013, 10:32:00 »

We would expect only one call closure record to appear for each call - can you post an example?

198

Running WombatDialer / Re: Managing Call Lists

« on: August 30, 2013, 11:12:51 »

 

199

Running WombatDialer / Re: Caller ID

« on: August 30, 2013, 11:12:31 »

You would add that to extensions_custom.conf in /etc/asterisk
After that you should reload Asterisk

200

Improving QueueMetrics / Re: Reset Query Parameters does not clear all filters

« on: August 29, 2013, 08:20:35 »

Which filters dont clear?

201

Running WombatDialer / Re: Managing Call Lists

« on: August 28, 2013, 15:13:33 »

As per my other post, you hide and don't delete things. Anything that was used by something else becomes basically undeletable

202

Running WombatDialer / Re: Managing Campaigns

« on: August 28, 2013, 15:12:47 »

This is by design - in Wombat you HIDE things, don't usually DELETE them, as you can go back angd get information on what happened before. Same for lists.

203

Running WombatDialer / Re: Caller ID

« on: August 28, 2013, 15:11:51 »

Tried to get the Queuemetrics portion working but I can not seem to get it to talk with FreePBX properly as agent status is not updating.

The first thing you should check is whether there are new logs on the queue_log file of Asterisk when Wombat is running. Remember that you should enable logging by campaign as QM_COMPATIBLE.

204

Running WombatDialer / Re: Caller ID

« on: August 28, 2013, 15:10:51 »

I currently see "Unknown".  I was hoping to at least see the number that was called.  Do I have to add Attributes to the call list in order for this to come through?

Dave

There is an example on how to get around this limitation in the FAQ: http://wombatdialer.com/faq.jsp

205

Running WombatDialer / Re: Managing Users

« on: August 28, 2013, 14:26:08 »

This looks like a bug so we are adding it to the bug list.
we track this as #2014

206

Running WombatDialer / Re: Caller ID

« on: August 26, 2013, 10:36:57 »

What do you see now as the caller-id? in general variables are passed to both legs, so any variables you have set on the main leg is also available on the remote leg. Or you could use the agents page in QM to have an "overview" of recent activities, letting people pause/unpause etc.

207

Running WombatDialer / Re: Update call number form an externa file

« on: August 26, 2013, 10:34:38 »

It is possible to schedule a campaign to start let say next month ?
I have the option for time and days while creating one, but I didn't find a way to  schedule in the future.

Not at the moment - we never had such a request. But it is possible to schedule calls on a campaign to be run at a specific point in time in the future. Or you could create a campaign, pause it, add the lists to it and unpause it the correct day it should start.

208

Running WombatDialer / Re: Update call number form an externa file

« on: August 26, 2013, 10:32:59 »

Ok

But I have to copy and paste data don´t I, it si not possible to upload a file directly like browse it select it and upload

This is on our to-do list, but not possible at the moment. The thing you could do at the moment is uploading numbers one by one to a list using the API.

209

Running WombatDialer / Re: Update call number form an externa file

« on: August 23, 2013, 11:18:15 »

It's not CSV though

210

Running WombatDialer / Re: Update call number form an externa file

« on: August 23, 2013, 11:17:52 »

Yes absolutely - like:

Code: [Select]

5551234,HH:10,MM:30
5556785,HH:11,MM:00
5552012,HH:11,MM:30

See an example in the blog post @ http://blog.wombatdialer.com/post/24187267017/drstrangelove