How to graph call length

[stilobix]

Hi everyone,

Does anyone knows how can I do to get a graph showing me the calls length? Exactly like the Service level agreement graph but showing how many calls were 0-5 sec length, 5 - 10 sec and so on.

Thank you for your help

[QueueMetrics]

You mean a graph of the talk time? I don't think that is available by now (but it's a good idea!).

[stilobix]

I mean a graph sowing how many calls are in between 0 to 5 sec, how many calls are in between 5 to 10 sec length and so on.

This could allow me to find out more info on my agents call length than the shortest, longest or average time.

I think it could be useful to get this kind of graph

[QueueMetrics]

Yes I agree. We are tracking this suggestion as #1315.

If you need this custom-implemented quick, please contact Loway by e-mail so we can quote it to you.