Author Topic: How to graph call length  (Read 2142 times)

stilobix

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How to graph call length
« on: May 05, 2011, 01:03:30 »
Hi everyone,

Does anyone knows how can I do to get a graph showing me the calls length? Exactly like the Service level agreement graph but showing how many calls were 0-5 sec length, 5 - 10 sec and so on.

Thank you for your help

QueueMetrics

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Re: How to graph call length
« Reply #1 on: May 09, 2011, 09:27:10 »
You mean a graph of the talk time? I don't think that is available by now (but it's a good idea!).

stilobix

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Re: How to graph call length
« Reply #2 on: May 09, 2011, 10:52:20 »
I mean a graph sowing how many calls are in between 0 to 5 sec, how many calls are in between 5 to 10 sec length and so on.

This could allow me to find out more info on my agents call length than the shortest, longest or average time.

I think it could be useful to get this kind of graph

QueueMetrics

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Re: How to graph call length
« Reply #3 on: May 11, 2011, 10:52:52 »
Yes I agree. We are tracking this suggestion as #1315.

If you need this custom-implemented quick, please contact Loway by e-mail so we can quote it to you.