Configuring Call Outcomes

[Roque]

From the User Manual, Version: 23/08/07

"To minimize internal searching costs, the call activity must be entered either while
the call is in progress or within one hour of its completion. "

Questions:
1.  What are internal searching costs?
2.  Why is there a 1 hour time limit on entering an outcome?  Agents might forget and enter activity at the end of their shift.
3. Is there a way to extend or eliminate the time restriction?
4. I've tried entering an outcome several hours after the call and the Outcome field is blank.  Is this the correct behavior?

Thanks in advance!

[QueueMetrics]

1. that's the costs the analyzer module has to bear by keeping call records in an "hot area" for further updating - this slows down evertything else.
2. see #1
3. yes: if you use MySQL storage just enter a record with a timestamp that matches the beginning of the call
4. see #1 again

[Roque]

Regarding question #3, what if I'm not using MySQL storage, then am I limited to the 1 hour window and no other option?

Thanks!

[QueueMetrics]

Yes, as you cannot change the middle of a file that is being written. On the other side, switchingto MySQL if you really need this feature is pretty simple.