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Messages - QueueMetrics

Pages: 1 ... 77 78 [79] 80 81 ... 202
1171
Running QueueMetrics / Re: Call Monitoring - Mixed Dynamic/Static Agent environment
« on: September 21, 2010, 10:09:15 »
You should add a check in the dial-plan like:

Code: [Select]
if (exists local channel)
  spy local channel
else
  spy static channel

That's why we dial a piece of dial plan instead of implementing the function over AMI :)

1172
General Asterisk configuration / Re: Dynamic Agents - Device State not changing
« on: September 21, 2010, 10:07:36 »
It will only work reliably if your agents are on SIP channels, though.... I am not sure how well other channels implement states.

1173
General Asterisk configuration / Re: Setup Wizard - AsteriskRealtime PostgreSQL
« on: September 21, 2010, 10:06:42 »
Yes absolutely - see:

Code: [Select]
callfile.dir=tcp:login:passw@10.10.3.27

Thanks

1174
QueueMetrics installation / Re: QueueMetrics license agreement keeps popping up!
« on: September 21, 2010, 10:05:05 »
No - under /usr/local/queuemetrics/tomcat/logs look for catalina.out and localhost.day.txt

1175
QueueMetrics installation / Re: Ivr Selection
« on: September 21, 2010, 10:04:22 »
This was supposed to be fixed with 1.6.1- issue #1125
Which version are you running?

1176
Outbound and QueueMetrics / Re: Outbound Calls Do Not Show Agent As Busy
« on: September 17, 2010, 09:13:44 »
Are you sure the agent name as it appears is exactly the same? not that one is seen as AgenT/101 and teh other as SIP/101?

1177
Running QueueMetrics / Re: Load balancing queuemetrics?
« on: September 17, 2010, 09:12:43 »
As QM is resource-intensive, you could likely get it to work using a simple Apache HTTPD proxying requests for multiple backend servers..... this looks promising: http://www.wellho.net/mouth/1939_mod-proxy-ajp-and-mod-proxy-balancer-examples.html


1178
General Asterisk configuration / Re: Call files fail, we do not run Asterisk as root
« on: September 17, 2010, 09:08:56 »
 ;D

Please let us know how it goes.

1179
QueueMetrics installation / Re: QueueMetrics license agreement keeps popping up!
« on: September 17, 2010, 09:08:34 »
Please post a copy of your logs when that happens - there should be something logged when you are asked for verification.

1180
Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do
« on: September 16, 2010, 10:03:15 »
Thanks!

1181
Running QueueMetrics / Re: Call put on hold by agent
« on: September 16, 2010, 09:56:34 »
If Asterisk were to handle this at the dialplan level, we would happily track that as well.

1182
Running QueueMetrics / Re: Modify the home page
« on: September 16, 2010, 09:53:01 »
 ;D

1183
Running QueueMetrics / Re: Remove fields of a particular report
« on: September 16, 2010, 09:52:16 »
You can freely edit the reports, so you can include/exclude blocks (but not fields within blocks).


1184
Running QueueMetrics / Re: Agent is unable to mark himself away from the queue
« on: September 16, 2010, 09:50:46 »
It looks like something is failing and a second-level check is activated. Would love to see the detailed log.

1185
Running QueueMetrics / Re: Load balancing queuemetrics?
« on: September 16, 2010, 09:49:29 »
That would be pretty expensive to do though - why don't you like sticky sessions? :)

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