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QueueMetrics news / New QueueMetrics release: 1.5.2
« on: April 28, 2009, 15:17:10 »
We are pleased to announce that QueueMetrics 1.5.2 will be available today.
There are quite a lot of interesting things in it, see for yourselves....
Major changes:
- #630: You can now search for call with a rich set of searching criteria on
the Custom Reports page.
- #647: New pie and time distribution graphs added to the main reports.
- #676: It is now possible to track IVR choices and DIDs / DNISs in QueueMetrics
- #276: Completely rewritten configuration wizard. Supports loading data from
Asterisk configuration files, from the queue_log, from users.conf and from
Asterisk Realtime. Also supports dynamic updating (reloading the configuration
by calling a URL).
- #654 / #642: It is now possible to watch live videos recorded using Oreka
- #673: It is now possible to listen to live calls using Oreka
- #670: A safer version of Qloaderd will not lose partial records even under
extreme load
- #667 / #375: Cleaner and easier-to-use DBtest wizard.
Minor updates:
- #641: Total times can now be seen in HH:MM:SS and not just in decimal hours
- #656 / #689: URLs can be opened automatically on the Agent's page
- #671: Improved security of configuration pages
- #643 / #677: It is now possible to have agents always log on unpaused, as some
recent versions of Asterisk do.
- #682: It is possible to filter agents in the drop-down box on the Custom
Reports page using a given string (useful for large CCs).
- #216: Average durations are shown on the Calls OK page
- #321: Import of agent data from users.conf
- #564: It is now possible to listen to audio files that include spaces
- #657: The [a] token is expanded on the agent's page even within buttons
- #683: A button on the top of each report lets you jump back to Custom Reports
- #696: The call detail popup is now larger
- #12: Loading data from Asterisk Realtime on MySQL
Bugs fixed:
- #686: Disabling buttons on the realtime page would not work properly
- #655: The Live page would sometimes break if Asterisk disconnected improperly
- #638: Some string functions would not work on classlib older than 1.5
- #685: The parameter 'default.useEndingChannelName' was present twice in the
default configuration file.
- #694: The configuration wizard wound not to run if no valid agents/users were
defined
- #669: The Yes/No combo on the Edit QA page was sometimes broken
- #687: The xmlrpc_finaudio file that was referenced in the manuals was missing
- #223: The old config wizard would sometimes generate invalid SQL code
- #646: Minus signs in field names would break QA reporting.
- #652: ClassCastException error when loading the realtime page
- #668: Autoconfig wizards suppots penalty groups
- #679: The Queue Field on the queue_log table was too small.
- #681: Incorrect outbound chanspy configured in the dialplan files for 1.5.1
- #699: Over 250 jUnit tests run when buiding QueueMetrics
New FAQ entries:
- #649: New user manuals for Trixbox, supporting the latest Queuemetrics,
dynamic agents, inbound and outbound calls with recordings and live listening
- #395: Better description of how alarm sounds work and how to disable them in
the User Manual
- #637: New FAQ on securing intranet/internet access.
There are quite a lot of interesting things in it, see for yourselves....
Major changes:
- #630: You can now search for call with a rich set of searching criteria on
the Custom Reports page.
- #647: New pie and time distribution graphs added to the main reports.
- #676: It is now possible to track IVR choices and DIDs / DNISs in QueueMetrics
- #276: Completely rewritten configuration wizard. Supports loading data from
Asterisk configuration files, from the queue_log, from users.conf and from
Asterisk Realtime. Also supports dynamic updating (reloading the configuration
by calling a URL).
- #654 / #642: It is now possible to watch live videos recorded using Oreka
- #673: It is now possible to listen to live calls using Oreka
- #670: A safer version of Qloaderd will not lose partial records even under
extreme load
- #667 / #375: Cleaner and easier-to-use DBtest wizard.
Minor updates:
- #641: Total times can now be seen in HH:MM:SS and not just in decimal hours
- #656 / #689: URLs can be opened automatically on the Agent's page
- #671: Improved security of configuration pages
- #643 / #677: It is now possible to have agents always log on unpaused, as some
recent versions of Asterisk do.
- #682: It is possible to filter agents in the drop-down box on the Custom
Reports page using a given string (useful for large CCs).
- #216: Average durations are shown on the Calls OK page
- #321: Import of agent data from users.conf
- #564: It is now possible to listen to audio files that include spaces
- #657: The [a] token is expanded on the agent's page even within buttons
- #683: A button on the top of each report lets you jump back to Custom Reports
- #696: The call detail popup is now larger
- #12: Loading data from Asterisk Realtime on MySQL
Bugs fixed:
- #686: Disabling buttons on the realtime page would not work properly
- #655: The Live page would sometimes break if Asterisk disconnected improperly
- #638: Some string functions would not work on classlib older than 1.5
- #685: The parameter 'default.useEndingChannelName' was present twice in the
default configuration file.
- #694: The configuration wizard wound not to run if no valid agents/users were
defined
- #669: The Yes/No combo on the Edit QA page was sometimes broken
- #687: The xmlrpc_finaudio file that was referenced in the manuals was missing
- #223: The old config wizard would sometimes generate invalid SQL code
- #646: Minus signs in field names would break QA reporting.
- #652: ClassCastException error when loading the realtime page
- #668: Autoconfig wizards suppots penalty groups
- #679: The Queue Field on the queue_log table was too small.
- #681: Incorrect outbound chanspy configured in the dialplan files for 1.5.1
- #699: Over 250 jUnit tests run when buiding QueueMetrics
New FAQ entries:
- #649: New user manuals for Trixbox, supporting the latest Queuemetrics,
dynamic agents, inbound and outbound calls with recordings and live listening
- #395: Better description of how alarm sounds work and how to disable them in
the User Manual
- #637: New FAQ on securing intranet/internet access.
