Hi
Can you tell me why the calls with multi stint, doesn't appear in the report, as you can see, there is lots of calls untrack.
The version of queuemetrics is the last.
IVR selection
IVR N. Calls ...
Untracked 167 20.7%
0-11-viagem-zap 3 0.4%
2-22-acoutros 12 1.5%
rebtaxis 2 0.2%
1-21-acauto-sinistros 6 0.7%
abreu 1 0.1%
2-automatico 10 1.2%
0-31-apolinfo-zap 1 0.1%
aidebarcelona 2 0.2%
0-9-operador-zap 2 0.2%
cartaoami 11 1.4%
2-21-acauto 53 6.6%
1-22-acoutros-sinistros 2 0.2%
2-12-lar 4 0.5%
0-automatico-zap 1 0.1%
0-21-acauto-zap 4 0.5%
1-9-operador-sinistros 6 0.7%
2-32-apolalt 3 0.4%
aide 110 13.7%
2-9-operador 104 12.9%
serviaide 13 1.6%
vidrosrent 2 0.2%
groupama 4 0.5%
2-31-apolinfo 10 1.2%
2-11-viagem 272 33.8%
tks
