Recent Posts

91

Running QueueMetrics / Re: Agent realtime status report

« Last post by volodya.ivanets on August 14, 2019, 14:47:39 »

Hello,

User (supervisor) wants to see the list of queues that agent is logged in at the given time. Is it possible to use QM API right from the report?

Thank you!

92

QueueMetrics news / John Dowbiggin CEO of Acuity UC speaks about the Asterisk industry future

« Last post by Mausabot on August 13, 2019, 12:09:50 »

John Dowbiggin, founder and CEO of Acuity Unified Communications speaks about QueueMetrics and the future of Asterisk call-center industry.

Among the experts who contributed to our blog project are some of the most prominent call-center analysts and contact centre market leaders of this generation.

Here we highlight predictions of the people most deeply involved in shaping the Asterisk industry present and future.

John will guide us through different tips and suggestions coming from his long term experience in the Asterisk market and call center business.

Read the full interview at

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20190813-John-Dowbiggin&lid=U138

93

Running QueueMetrics / Re: Agent realtime status report

« Last post by Itgigi (Loway) on August 09, 2019, 15:28:28 »

Hello Volodya,

how would you like to list the queues?

You can run a custom report and use the agent filter to see all the queues where that agent has been active.
Or you can use the APIs to grab the information from the realtime view, regarding one agent.

Best Regards,
Iacob

94

Running QueueMetrics / Agent realtime status report

« Last post by volodya.ivanets on August 09, 2019, 14:15:49 »

Hello!

I was wondering if it is possible to list all queues that agent is currently logged in from QueueMetrics? Does anyone knows how this can be achieved?

Thank you!

95

QueueMetrics news / New Yeastar PBX integration with QueueMetrics, guide and tutorial portal out now

« Last post by Mausabot on August 05, 2019, 16:01:33 »

A new section on our QueueMetrics Live website has been dedicated to gathering all the Yeastar PBX and QueueMetrics related guides and tutorials.

Discover it now at https://www.queuemetrics.com/blog/2019/08/01/yeastar-queuemetrics/?lid=U136

Request your 30 days free trial today! Installation is included.

96

QueueMetrics news / QueueMetrics-Live for Voip Hosted Providers

« Last post by Mausabot on July 19, 2019, 10:16:07 »

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in their call-centre including targets, conversion rates and agents activities, with a wide range of different historical and real-time reports and statistics.

Used by thousands of contact-centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool, complete your portfolio and increase the customer base.

You can add QueueMetrics Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name and shows your logo for a seamless integration with your web services.

Visit our QueueMetrics-Live reseller page for more information https://www.queuemetrics-live.com/resellers.jsp?lid=U134

or contact our sales department at sales@loway.ch

97

QueueMetrics news / Asterisk call-center management tutorial and e-book 2019 series

« Last post by Mausabot on July 16, 2019, 15:42:10 »

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new free e-book for you.

Read them now at https://www.loway.ch/ebooks.jsp?lid=U133

98

Running QueueMetrics / Re: Custom reports

« Last post by fropa on July 16, 2019, 11:52:15 »

Hello Fropa,

QueueMetrics has quite an extensive reporting system, with many details.

You can create your own custom reports, I will send you a couple of link to some guides that I believe might be useful to you.

It will take a bit of time to get comfortable with all features but I believe that once you learned the basics you will find what you were looking for.

How to create a custom report:
https://www.queuemetrics.com/blog/2018/09/20/howtodo-report/

A list of all the datablocks and what they do:
http://manuals.loway.ch/QM_UserManual-chunked/ch06.html

You can create scheduled jobs that will send you the reports once a month, so you don't have to run them manually each time:
https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live/?lid=N057

To remove a report it's enough to select it from the "Configure QueueMetrics Reports" page and click the "Delete Selected" button

Best Regards,
Iacob

thank you, if you can help, how can I add a custom column to datablock?

99

Running QueueMetrics / Re: Custom reports

« Last post by Itgigi (Loway) on July 15, 2019, 14:29:13 »

Hello Fropa,

QueueMetrics has quite an extensive reporting system, with many details.

You can create your own custom reports, I will send you a couple of link to some guides that I believe might be useful to you.

It will take a bit of time to get comfortable with all features but I believe that once you learned the basics you will find what you were looking for.

How to create a custom report:
https://www.queuemetrics.com/blog/2018/09/20/howtodo-report/

A list of all the datablocks and what they do:
http://manuals.loway.ch/QM_UserManual-chunked/ch06.html

You can create scheduled jobs that will send you the reports once a month, so you don't have to run them manually each time:
https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live/?lid=N057

To remove a report it's enough to select it from the "Configure QueueMetrics Reports" page and click the "Delete Selected" button

Best Regards,
Iacob

100

Running QueueMetrics / Custom reports

« Last post by fropa on July 15, 2019, 12:34:16 »

can I make custom reports or, add/remove a column from a report?