QM automatically opens new tab and performs search, unwanted

[cuban_cigar]

Suddenly after an upgrade, when an agent is logged into QM, and a call comes in, QM automatically pops up a new tab and does a search for "www.server.com"


This sudden new behavior is highly unwanted.

I'm having difficulty locating the documentation which describes how to turn it off.

Questions

1) Why does this even exist?
2) How to be rid of it?

Thanks,

[QueueMetrics]

You need to change the setting:

Code: [Select]

default.crmapp=http://server/app?agent=[A]&unique=[U]
to

Code: [Select]

default.crmapp=
Or point it to your databases.