Messages

2761

Running QueueMetrics / Re: Attended transfer does not show up in QueueMetrics

« on: November 12, 2007, 09:49:53 »

Are you using AgentCallBack or Local/XXX channels?

2762

Running QueueMetrics / Re: Popup in Queue Details not working

« on: November 11, 2007, 16:35:04 »

I don't know.... I don't think the Java runtime is able to create symlinks at all 
You are not the first person reporting this anyway - that's why I pointed you to the symlink loop thing....

2763

Running QueueMetrics / Re: About agentname in queue_log file.

« on: November 10, 2007, 12:19:42 »

I confirm this was a bug and has been fixed.

2764

Running QueueMetrics / Re: Popup in Queue Details not working

« on: November 10, 2007, 10:00:40 »

Try running from a shell

Code: [Select]

ls -l /var/spool/asterisk/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV

what do you get as a result?

2765

Running QueueMetrics / Re: About agentname in queue_log file.

« on: November 10, 2007, 09:59:11 »

Looks like a bug to me. I filed it as bug #230. Being a very small change, this is due to be released in 1.4.3, that is in a couple of weeks.

2766

General Asterisk configuration / Re: Monitor multiple servers

« on: November 10, 2007, 09:52:43 »

Yes of course - you'll need a demo clustering licence. Please make contact with Loway to request a demo licence - see http://queuemetrics.com/sendDemoLicence.jsp and do not forget to add "clustering"

2767

QueueMetrics installation / Re: QM, ATTEMPTS patch and strange statistics

« on: November 09, 2007, 17:18:00 »

If you use logged-in agents (Agent/101...) through AgentCallbackLogin you will have correct statistics even without your option   

2768

Realtime Live / Re: Read this first: running Realtime Live

« on: November 09, 2007, 17:16:43 »

No - you just set it up for one server to use it w/o licensing problems.

2769

Running QueueMetrics / Re: Popup in Queue Details not working

« on: November 09, 2007, 17:15:25 »

The filename /var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV looks a bit sick. 
Are you sure you are not having a loop using a hard or symbolic link in the /var/spool/asterisk/monitor that loops back again and again?

2770

Running QueueMetrics / Re: About agentname in queue_log file.

« on: November 09, 2007, 17:12:50 »

This is because a trace iof the actual channels used is kept. But QM should strip away the trailing digits. Doesn't it?

2771

Running QueueMetrics / Re: Agent goes available after 30 minutes

« on: November 09, 2007, 17:10:42 »

Yes of course it does (in the stats section, not the realtime).

2772

Running QueueMetrics / Re: Attended transfer does not show up in QueueMetrics

« on: November 09, 2007, 17:09:56 »

Sad to tell, but this is by design in Asterisk. Worse still, the agent is not freed until the call is completed.....  :'(so do not use attended transfers.

2773

QueueMetrics installation / Re: Exception report when trying dbtest/

« on: November 09, 2007, 17:08:26 »

Really strange - looks like the webapp is in a wrong state and is not recognizing its internal components. Try to reinstall the original web.xml, if that is damaged the whole webapp is ignored.
Or maybe did you install it as a subdirectoty of an existing webapp?

2774

QueueMetrics installation / Re: QM, ATTEMPTS patch and strange statistics

« on: November 09, 2007, 17:06:30 »

I'd go for 1.4, or use Agent/xxx channels instead.

2775

Outbound and QueueMetrics / Re: queueDial.agi and outbound caller ID

« on: November 09, 2007, 17:05:05 »

The queueDial.agi does run a Dial() command so a new channel is created. My suggestion is to use a new context for it to place calls, so that you have queueDial connect to Local/num@rewriteClid, and you trap the call in rewriteClid, set the new clid and actually dial out.