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Author Topic: Sort on call time/average call time  (Read 2696 times)

trymes

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Sort on call time/average call time
« on: November 17, 2010, 16:32:39 »
I'd like to be able to sort the agent list in reports based on the average call time and the total call time. Currently you can sort on Name and N. Calls.
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QueueMetrics

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Re: Sort on call time/average call time
« Reply #1 on: November 18, 2010, 14:22:53 »
This sounds easy... in which report?
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trymes

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Re: Sort on call time/average call time
« Reply #2 on: November 18, 2010, 17:50:03 »
All of them, I suppose, but the one I happened to be looking at yesterday was the one accessed by clicking on "Today" under "Quick activity reports".

Tom
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