Author Topic: Include Priority in Dynamic Agent Login  (Read 3633 times)

bhenry

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Include Priority in Dynamic Agent Login
« on: December 21, 2010, 23:55:43 »

I am not sure if the current version is able to accomplish this or not but here is what I would like to see:

When the agent logs in through the web interface, they get logged into Asterisk with the agent priority that they are assigned in the queue.  So if they are set to primary they get
exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-queue/n),1

If they are set as wrap then
exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-queue/n),2

Thanks!
Brendan

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  • Loway
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Re: Include Priority in Dynamic Agent Login
« Reply #1 on: December 22, 2010, 09:27:23 »
We actually fixed it yesterday - we tracked that as #1218.



bhenry

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Re: Include Priority in Dynamic Agent Login
« Reply #2 on: January 03, 2011, 22:49:46 »
Awesome you guys rock! ;D

QueueMetrics

  • Loway
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Re: Include Priority in Dynamic Agent Login
« Reply #3 on: January 10, 2011, 13:50:45 »
 ;)