QueueMetrics is Loway's highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits to call centers professionals.
If you are trying to access call recordings through QueueMetrics without success, here are a few things to be mindful of during the troubleshooting process.
Read our Troubleshooting tutorial 4 now:
https://www.queuemetrics.com/blog/2019/03/12/Troubleshooting-accessing-recordings/?lid=U120
