Author Topic: pause issue  (Read 4603 times)

criceto

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pause issue
« on: March 16, 2010, 00:34:12 »
Hi

i work with dynamic queue, each operator use the agent portal to log into the queue.

What i don't understand is why the user extention ring anyway evev in pause [Agent/1111: Agent is currently paused (10: Pausa Pranzo) ]

thanks
bye

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  • Loway
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Re: pause issue
« Reply #1 on: March 16, 2010, 09:50:23 »
What is the status of the extensions in Asterisk? (see the show queues command).

Consider that a pause, anyway, is valid only for Queue activity - a paused agent can still be called if called directly. A pause is not the same as a telephone's DND.

criceto

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Re: pause issue
« Reply #2 on: March 16, 2010, 09:56:09 »
The status in queue stay unchanged, it seems that the command is not executed
But i see it in the CLI

I did the test calling the queue not directly :-)


----
1-  not in queue
qm--> Agent/1111: Agent is currently logged off
queue show: "agent/1111 not present"
2- ADD MEMBER
qm---> Agent/1111: Agent is currently logged on queues: 605
queue show---> Local/1111@from-internal (dynamic) (Not in use) has taken no calls yet with total talktime 0s
3- PAUSE
qm--> Agent/1111: Agent is currently paused (10: Pausa Pranzo)
queue show--->  Local/1111@from-internal (dynamic) (Not in use) has taken no calls yet with total talktime 0s

----
« Last Edit: March 16, 2010, 10:05:10 by criceto »

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  • Loway
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Re: pause issue
« Reply #3 on: March 16, 2010, 18:04:16 »
You have to modify the standard QM dialplan to accomodate your agents, that are in the format Local/1111@from-internal instead of Agent/1111.

criceto

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Re: pause issue
« Reply #4 on: March 16, 2010, 19:13:44 »
Hi
thanks, but what u mean exactly?

The add- remove member works fine w/o changes in dialplan .

Bye
M.

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  • Loway
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Re: pause issue
« Reply #5 on: March 17, 2010, 09:21:59 »
You should have a look at your dialplan (the file extensions_queuemetrics.conf) and check if it makes sense for the rest of your configuration.

criceto

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Re: pause issue
« Reply #6 on: March 17, 2010, 09:26:24 »
FIXED!

Thanks

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  • Loway
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Re: pause issue
« Reply #7 on: March 17, 2010, 09:27:08 »
 ;D