pause issue

[criceto]

Hi

i work with dynamic queue, each operator use the agent portal to log into the queue.

What i don't understand is why the user extention ring anyway evev in pause [Agent/1111: Agent is currently paused (10: Pausa Pranzo) ]

thanks
bye

[QueueMetrics]

What is the status of the extensions in Asterisk? (see the show queues command).

Consider that a pause, anyway, is valid only for Queue activity - a paused agent can still be called if called directly. A pause is not the same as a telephone's DND.

[criceto]

The status in queue stay unchanged, it seems that the command is not executed
But i see it in the CLI

I did the test calling the queue not directly :-)


----
1-  not in queue
qm--> Agent/1111: Agent is currently logged off
queue show: "agent/1111 not present"
2- ADD MEMBER
qm---> Agent/1111: Agent is currently logged on queues: 605
queue show---> Local/1111@from-internal (dynamic) (Not in use) has taken no calls yet with total talktime 0s
3- PAUSE
qm--> Agent/1111: Agent is currently paused (10: Pausa Pranzo)
queue show--->  Local/1111@from-internal (dynamic) (Not in use) has taken no calls yet with total talktime 0s

----

[QueueMetrics]

You have to modify the standard QM dialplan to accomodate your agents, that are in the format Local/1111@from-internal instead of Agent/1111.

[criceto]

Hi
thanks, but what u mean exactly?

The add- remove member works fine w/o changes in dialplan .

Bye
M.

[QueueMetrics]

You should have a look at your dialplan (the file extensions_queuemetrics.conf) and check if it makes sense for the rest of your configuration.

[criceto]

FIXED!

Thanks

[QueueMetrics]