Author Topic: Realtime Call Center Monitoring Suggestion  (Read 2230 times)

jmt

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Realtime Call Center Monitoring Suggestion
« on: August 06, 2008, 16:02:43 »
I always have Realtime call center montioring running on my computer.  Currently it provides Agents, Queues, Members.  The one feature missing from this page is the "Today at a glance".  If I want a summary of the day I have to go to another view.  Can the Today at a Glance be added to this page?  It would be great if it had the Hide or Show button like the current options.  Thanks!

QueueMetrics

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Re: Realtime Call Center Monitoring Suggestion
« Reply #1 on: August 07, 2008, 12:51:37 »
This will be included in a future release - the problem doing it today is that it would be a bit more expensive computationally than a realtime report. So we are working on this issue.
 ;D