Is it possible?

[praudada]

Hello all?

I want to open the URLs immediately when a Agents receive a call.

Is it possible?

[marcos]

Hi

Yes, is possible in the agent realtime page. You have to set the realtime.agent_autoopenurl as explained in the QM manual.

"When the real-time page for an agent shows a new call in the call list, and if the call detail contains an URL, this URL will be open in a new browser window."

Please refer to:

http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s07.html and to
http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html

for further details.

Regards,
Marco Signorini.

[praudada]

Thanks for your reply.

I've done as the manual,  but  the url is not open immediately when the agent receives a call.

New window is showed up after the page is refreshed.

Any other way?

[marcos]

Hi,

actually there is not the possibility to have actions triggered by the server and the new window will be open when the user live page will refresh. The refresh time is not customizable and is set to a value that will not overload the server when a lot of agents are logged on.

Have I to fill a suggestion in QM tracker?

Regards,
Marco Signorini.