Author Topic: Call Recording Local Files By Day  (Read 2499 times)

bhenry

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Call Recording Local Files By Day
« on: April 09, 2009, 16:40:14 »
I am trying to use the Local Files By Day method of recorded file retrieval but am running into a problem.  When I set default.monitored_calls=/HQASX/Recordings/%YY-%MM , the links to the recorded files does not show up (I assume this means that it can not fine the file in the specified folder).  /HQASX/Recordings/ is a samba mount to windows share.  It contains folders 2009-03 and 2009-04.  When I set default.monitored_calls=/HQASX/Recordings/2009-04, the links to the recordings are there and this functions as it should.

What am I doing wrong?  Might this have something to do with it being a samba mount?

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  • Loway
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Re: Call Recording Local Files By Day
« Reply #1 on: April 10, 2009, 11:53:30 »
Not likely. Did you set the correct PM class?

bhenry

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Re: Call Recording Local Files By Day
« Reply #2 on: April 14, 2009, 15:54:01 »
That was it.  Thank you so much! 

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  • Loway
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Re: Call Recording Local Files By Day
« Reply #3 on: April 15, 2009, 18:33:06 »
 ;D