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Author Topic: Reports - Display Average call length in minutes  (Read 4134 times)

jacobi

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Reports - Display Average call length in minutes
« on: April 24, 2007, 19:45:48 »
Here's a request from my QM users: is it possible to display Average call length in minutes, just like Min call length or Max call length?
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QueueMetrics

  • Loway
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Re: Reports - Display Average call length in minutes
« Reply #1 on: April 26, 2007, 09:13:03 »
It's not possible at the moment, but if anybody else is interested, we'll add it to the TODO list. If that is really important for you, you may consider a customization job from us.

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jacobi

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Re: Reports - Display Average call length in minutes
« Reply #2 on: April 26, 2007, 18:45:56 »
I assume "customization job" means extra costs :) and I'm not sure they're going to pay for this, considering it's such a small thing ... Anyway, if you're going to add this in one of your next releases that's fine too.
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QueueMetrics

  • Loway
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Re: Reports - Display Average call length in minutes
« Reply #3 on: April 27, 2007, 09:47:21 »
I have added it to the TODO list, though I cannot make assurances about when this weill be released....
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tbelanger

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Re: Reports - Display Average call length in minutes
« Reply #4 on: June 01, 2007, 21:03:11 »
I have 5 clients requesting this feature also
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