QueueMetrics version 1.5.1 has a facility to keep track of outbound calls that are placed using a separate verb to distinguish them from inbound ones.
This makes it possible to implement a few new functionalities:
1. we keep track of the agent who placed the call even for lost calls; this means that when you filter by agent, you are going to find the outbound calls he tried to place but did not go through as well. This was a major feature a lot of users requested.
2. in the realtime page, you see agents busy as soon as they start placing a call, not just when the call is connected
3. outbound calls do not auto-instantiate an implicit agent logon.
In order to make this work, you simply have to use the extensions_queuemetrics.conf file that comes with 1.5.1. You can of course keep using the old version or the AGI script, and QM will behave as it did in previous versions.
