Messages

2686

Running QueueMetrics / Re: quemetrics webpage not coming up

« on: February 13, 2008, 09:30:29 »

I would say that the Tomcat container does not understand that there is a webapp installed. My guess is that either WEB-INF/web.xml or WEB-INF/lib directory are missing.

2687

General Asterisk configuration / Re: Qloader upload interval

« on: February 13, 2008, 09:28:50 »

It usually happens in realtime. When there are no more lines in the queue_log, the qloaderd waits one second before trying if there are new lines appended. So it's practically real-time.

2688

QueueMetrics installation / Re: Queuemetrics 1.4.3 and PBX in a Flash

« on: February 13, 2008, 09:27:41 »

Where do I find a ready-made ISO so we can run some tests?

2689

Running QueueMetrics / Re: ACD attempts clarification

« on: February 11, 2008, 10:07:16 »

Are you using the agentattempt patch (on 1.2) or 1.4?

2690

QueueMetrics installation / Re: Queuemetrics 1.4.3 and PBX in a Flash

« on: February 11, 2008, 10:05:47 »

If you have that machine available for inspection, please contact Loway by e-mail so a technician can log in check if anything does not work. Being based on Trixbox, there is no reason why QM should not work on it.

2691

Running QueueMetrics / Re: ACD attempts clarification

« on: February 09, 2008, 10:27:44 »

The number should actually match the number of calls taken for that very agent.

2692

Running QueueMetrics / Re: After call wait time

« on: February 09, 2008, 10:26:39 »

You could do this from the web interface.
In Asterisk there is a fixed "wrapuptime", but I never found it very useful because the wrap up time actually depends on what you're doing....

2693

Running QueueMetrics / Re: Queue Information

« on: February 06, 2008, 09:18:18 »

Did you check queue associations - that is, which agents are defined for which queue?

2694

Outbound and QueueMetrics / Re: queueDial.agi not working

« on: February 06, 2008, 09:16:50 »

Don't worry, that's why we have FAQs 

2695

Running QueueMetrics / Re: ACD attempts clarification

« on: February 06, 2008, 09:16:10 »

This is exactly as you say - every time the telephone rings and the agent does not take it is a lost, and every time the telephone rings and the agent does take is a taken.

2696

General Asterisk configuration / Re: Quemetrics Agent Conf allowing callers to join queue when we are closed ?

« on: February 03, 2008, 12:57:19 »

QueueMetrics is a reporting package, so it just does not see the upper-level Asterisk config. The fact that your callers can join empty queues must be set in the configuration interface - QM has nothing to do with it. 

2697

Outbound and QueueMetrics / Re: queueDial.agi not working

« on: February 01, 2008, 10:45:00 »

See http://queuemetrics.com/faq.jsp#faq-014-agi

2698

General Asterisk configuration / Re: Queue Full statistics

« on: February 01, 2008, 10:12:19 »

What is the line that gets appended to the queue_log?

2699

Running QueueMetrics / Re: QM and after hours.

« on: January 30, 2008, 17:30:01 »

Thanks. We work on it all day and we really care. It's not just a matter of selling software, it's a matter of building the best call-center monitor for Asterisk.

2700

General Asterisk configuration / Re: Queuemetrics and dynamic agent !

« on: January 30, 2008, 17:28:22 »

Yes, same as - they are based on the same code.