Call unanswered is still in QM after disconnecting

[Richarddb]

Hi all,

We have the following issue:

In the morning there was a phonecall and was directly ended. Since that time the call is still 'unanswered yet' in Queuemetrics (more then 5 hours now).  How can we end this call in Queuemetrics? I don't see an option in the detail screen for this call. It's in the unanswered detail page.

Thanks in advance.

[QueueMetrics]

Sometimes Asterisk does not log call closure, so QM has a way to "force" the cal closure. See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#Closing_ongoing_calls