Author Topic: Instant messenger address??  (Read 2673 times)

emel_punk

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Instant messenger address??
« on: April 22, 2009, 23:06:56 »
HI
i dont know if this is the correct forum to this question sorry if its not, anyway my question is , i see there is an option in Agent Detail  about IM Instant messenger address... and read about that and XMPP  and jabber , i got jabber server installed.

What should i do for start chat with agents with this option? ???

QueueMetrics

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Re: Instant messenger address??
« Reply #1 on: April 23, 2009, 12:24:41 »
You should see the IM icon close to them in the realtime page.