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Messages - QueueMetrics

Pages: 1 ... 5 6 [7] 8 9 ... 202
91
Running QueueMetrics / Re: creating QA records
« on: February 14, 2014, 09:35:25 »
What do you mean "without a call"? a QM form is linked to the unique-id of a call, but thee is nothing preventing you from writing "fake" logs for calls :)

92
QueueMetrics installation / Re: Migrated to a new server, can't log agents in or out
« on: February 14, 2014, 09:34:17 »
Is your AMi connection working? try from the DBTEST page

93
Improving QueueMetrics / Re: Auto refresh to all reports
« on: February 14, 2014, 09:27:33 »
We plan to do something like that by having "saved reports" that you can pull at any time.
 

94
Scripting QueueMetrics / Re: Invalid XML-RPC codes in documentation
« on: February 07, 2014, 18:05:37 »
DetailsDO.CallsIVR is correct. Do you see anything in the GUI?

95
Scripting QueueMetrics / Re: Invalid XML-RPC codes in documentation
« on: February 07, 2014, 18:02:55 »
That should be OkDO.HDRRpt  - I'll have the docs updated.

96
Scripting QueueMetrics / Re: XMLRPC code error for Outcomes analysis
« on: February 07, 2014, 18:00:18 »
Do you get an error?
The name looks correct..... it's AgentOutcomes

97
Scripting QueueMetrics / Re: Running Area Code Analysis analyses through XMLRPC client
« on: February 07, 2014, 17:58:19 »
Not sure I underdtand. I dont expect it to be there.

98
Scripting QueueMetrics / Re: Invalid XML-RPC codes in documentation
« on: January 31, 2014, 13:54:18 »
What exactly is the string you are sending QM? might be a typo in the docs....

99
QueueMetrics news / New QueueMetrics website... at last!
« on: January 17, 2014, 14:49:08 »
Hello all,

The new support site for QueueMetrics is online. We designed the new site to provide all our clients with support in terms of documentation, webinars, presentations and social network optimization.

In perspective, we see that the web is evolving towards an approach based on visual communication and we want our products to in line with this philosophy, while maintaining our previous strong attention to documentation and self-service support.

It would be great for us if you could check out http://queuemetrics.com/ and let you know your ideas and suggestions.

- The Loway team


100
Running QueueMetrics / Re: Customize "DNIS Used" shown values
« on: January 16, 2014, 15:48:04 »
You are welcome

101
Running QueueMetrics / Re: Move Virtual Maquine with queuemetrics to host new
« on: January 14, 2014, 10:18:51 »
What do you mean? do you want to move the VM containing QM, or separate QM from Asterisk so that it's run in its own VM?

102
Lost licences / MOVED: Move Virtual Maquine with queuemetrics to host new
« on: January 14, 2014, 10:17:58 »
This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1802.0

103
Running QueueMetrics / Re: Queuemetrics doesn't record the reports.
« on: January 14, 2014, 10:17:00 »
 8)

104
Running QueueMetrics / Re: Inbound AND Outbound agents
« on: January 14, 2014, 10:16:46 »
Thank you!  ;D

105
Running QueueMetrics / Re: Customize "DNIS Used" shown values
« on: January 14, 2014, 10:16:10 »
No but it could be a trivial customization..... please contact our support services.

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