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Author Topic: Total calls processed  (Read 2649 times)

transltr

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Total calls processed
« on: July 16, 2008, 09:11:39 »
Hi

Just wondering is Total calls processed: supposed to equal Total rows processed:  ??

At the moment we are seeing more Total rows processed:

Will the total answered: minus the Total rows processed: equals to missed calls ?..

not really sure

thanks
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transltr

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Re: Total calls processed
« Reply #1 on: July 17, 2008, 08:09:39 »
actualy is it possible to find out missed calls by agent ?
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QueueMetrics

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Re: Total calls processed
« Reply #2 on: July 22, 2008, 09:20:47 »
Yes - by using the Attempts page. This will work on a specially patched * 1.2. or on 1.4s.
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