Messages

2941

QueueMetrics news / Our fax is dead

« on: May 21, 2007, 19:00:13 »

It seems like the main HP fax at Loway office is flat dead since this morning.

For the moment, if you need to contact us, we suggest using a PDF  attachment to an email until a  replacement arrives.

Thanks and sorry for the inconvenience.

2942

Running QueueMetrics / Re: problem logging in queuemetrics

« on: May 19, 2007, 14:11:58 »

Hello there,
you seem to have a problem with your servlet container (like you did not install Queuemetrics right under the root) OR your file WEB-INF/web.xml is invalid. My suggestion is you delete it, download it again and try starting it without changing anything; once it starts up, you try changing the web.xml to define your DB connection. You tried restarting the servlet container, didn't you?

2943

Running QueueMetrics / Re: Can a user change his password by himself?

« on: May 17, 2007, 17:29:00 »

... if you add USRADMIN to his class you basically give him access to all users in your system. Can it be done some other way? I couldn't find any relevant security key in QM manual. If it's not possible maybe you can add this to existing "wish list". 

I know it's not a big deal but it would be nice to have.

Thanks.

This feature has been added to the next release of QueueMetrics, version 1.4.0. 

2944

Running QueueMetrics / Re: Queuemetrics is not accessible through web after system reboot

« on: May 14, 2007, 11:22:21 »

In this case you should send us the logs, as explained in: http://astrecipes.net/index.php?q=astrecipes/queuemetrics+logs

2945

Running QueueMetrics / Re: Queuemetrics is not accessible through web after system reboot

« on: May 11, 2007, 20:13:18 »

Moving

2946

QueueMetrics news / QueueMetrics 1.3.5 released today

« on: May 11, 2007, 20:10:52 »

Today we release QueueMetrics 1.3.5. This is a minor upgrade adding a couple of new features that migh be handy in some setups: sound playing for yellow/red alarms and extended XML-RPC interface for realtime and authentication services.

This release adds a bit of functionality, and notably:
- New XML-RPC interface makes it possible to access realtime screen data.
- New XML-RPC interface makes it possible to use QueueMetrics as an authentication server for thir-party software.
- Playing custom sounds on yellow and red alarm conditions for realtime and wallboard views. (#98)
- It is possible to disable the alarms on waiting time for calls that are currently ongoing. (#98r)

You can download the latest version immediately from the downloads page,. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

The new XML-RPC functionalities are documented in the new XML-RPC manual version 1.3, available as a PDF file from the downloads page.

2947

Running QueueMetrics / Re: Queuemetrics is not accessible through web after system reboot

« on: May 11, 2007, 12:07:45 »

By experience, I'd say the mosty likely cause of a ServletException is an expired product licence. it may be anything, really, but try checking if the licence has expired.

2948

Outbound and QueueMetrics / Re: Quemeterics not recognising remote caller hangup

« on: May 10, 2007, 13:05:11 »

That's a hack, sure, but a nice one :-)

2949

QueueMetrics news / Qloaderd 1.7 released today

« on: May 07, 2007, 18:50:58 »

An updated version of Qloaderd has been released today. You can find it on the downloads page or using yum. It is meant to update the one distribuited with 1.3.4 that seems to be slightly broken.

Changes:
- New feature: Heartbeat
- New feature: Subqueues (experimental!)
- New feature: Agent rewriting
- Improved documentation included

Download from: http://queuemetrics.com/download.jsp

2950

Outbound and QueueMetrics / Re: Quemeterics not recognising remote caller hangup

« on: May 07, 2007, 17:28:56 »

Okay, I would then try calling this manually (by you) until you find what goes wrong. You can also look at /var/log/asterisk/agi-log.txt for debug.

2951

General Asterisk configuration / Re: Barge function.

« on: May 04, 2007, 18:12:57 »

Hello,
you can - and should - change the dialplan to suit your needs. QueueMetrics is built to be maximally flexible, but I know this sometimes means it does not have One Simple Way to do things 

One thisng - I am not sure but maybe it's worth trying - would be to handle all agents through Local/XXX channels and go monitor those through ChanSpy....

2952

Outbound and QueueMetrics / Re: Quemeterics not recognising remote caller hangup

« on: May 04, 2007, 17:26:57 »

Hello Angelo,
I think you should use a numeric code for the Agent, like "1234" so that it logs "Agent/1234" and not "Agent/Angelo".

Also, are you sure that "ZAP/g2/3461" is the number to dial correctly? it seems a bit short to be a PSTN number...

2953

General Asterisk configuration / Re: Agent-View problem

« on: May 04, 2007, 17:24:09 »

I think TimK is right 

2954

General Asterisk configuration / Re: Barge function.

« on: May 04, 2007, 17:22:44 »

Hello Andy,
not sure i get this correctly: are you trying to listen to records calls or to listen to live calls while they're ongoing?

2955

Running QueueMetrics / Re: Reports - Display Average call length in minutes

« on: April 27, 2007, 09:47:21 »

I have added it to the TODO list, though I cannot make assurances about when this weill be released....