Author Topic: Agent Status - Auto Polling  (Read 1804 times)

jmt

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Agent Status - Auto Polling
« on: June 27, 2013, 18:47:47 »
We are running QM 13.04.2 and Asterisk 1.8.9.  After an agent completes a login on the phone,, we are required to click on reload to update the QM status on the inbound call screen.  This same scenario occurs if the agent completes a logout on the phone.  No update in QM.  Is there a setting to have the system auto update the status?

QueueMetrics

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Re: Agent Status - Auto Polling
« Reply #1 on: June 28, 2013, 10:45:51 »
Not at the moment - but when you perform an action (like a log in from the GUI) the page should refresh automagically.