Messages

2221

Running QueueMetrics / Re: Call Recording

« on: December 03, 2008, 16:38:15 »

You have a space in front of the file name - that's why it gets the error. 
Try creating file names without spaces.

This is technically a low-priority bug in QM, so I'll add it to the bug list anyway as bug #564.

2222

Running QueueMetrics / Re: Agent received call on pause?

« on: December 02, 2008, 09:53:16 »

try looking if it happens again.

2223

QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem

« on: December 02, 2008, 09:52:28 »

Yes exactly. It seemed to work just fine for regular email, but your mailings were just too big for the remaining space 

2224

QueueMetrics news / E-mail problems

« on: December 01, 2008, 09:58:12 »

We have experienced some problems when receiving email during the last week-end of November. If email bounced to you, please send it again.
We apologize for the inconvenience.

2225

QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem

« on: December 01, 2008, 09:48:29 »

You are right. Please try againg in an hour or so -we are checking what went wrong.

UPDATE:
The mailbox is working now.

2226

Realtime Live / Re: Agents stop receiving rings but show logged in

« on: December 01, 2008, 09:47:29 »

Try running a show agents and show queues in the Asterisk CLI  to see if all agents belong to the right queue when this happens.

2227

Outbound and QueueMetrics / Re: Outbound calls

« on: December 01, 2008, 09:45:57 »

See if the /var/log/asterisk/agi-log.txt file is creted. If it's missing, the AGI is either not present or not runnable (see also: http://queuemetrics.com/faq.jsp#faq-014-agi )

2228

Outbound and QueueMetrics / Re: Agents on Outbound call still show as available in other queues

« on: November 28, 2008, 08:59:01 »

What happens if you run a show agents in Asterisk while they're on call?

2229

Outbound and QueueMetrics / Re: Agents on Outbound call still show as available in other queues

« on: November 27, 2008, 18:14:05 »

In Asterisk, no doubt, because the agent is "fake"; unless you rout the call to the Agent/XXX interface.
In QM, they should be seen as "in use".

2230

Outbound and QueueMetrics / Re: Outbound calls

« on: November 27, 2008, 18:12:56 »

Do you have the AGI installed at all? 
There is a giude for this: see http://queuemetrics.com/download/TrixBox_Outgoing_v20.pdf

2231

Running QueueMetrics / Re: Agent received call on pause?

« on: November 26, 2008, 09:20:52 »

This is very strange - would you care to post the relevant piece of queue_log?

2232

General Asterisk configuration / Re: Logged in Agents are not showing in Real Time page

« on: November 26, 2008, 09:19:55 »

You can try upgrading it and see if anything bad happens to your DB server .-)

2233

Running QueueMetrics / Re: Alphabetize agent list on Realtime page

« on: November 25, 2008, 09:48:52 »

IIRC, it's one of the small changes that went into 1.5.0 :-)

2234

General Asterisk configuration / Re: Logged in Agents are not showing in Real Time page

« on: November 24, 2008, 10:24:33 »

By the beginning of December. It's currently in feature-freeze and undergoing stress testing. Looks good so far, so if you ned a beta, just ask.

2235

Open QueueMetrics Add-Ons / Re: Version 0.3 released

« on: November 21, 2008, 10:15:32 »