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Messages - QueueMetrics

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271
Can we link to it from our OpenQm Addons page?

PS: why did you create it?

272
That was a hard find :)

273
This looks like a problem with your upstream provider.... the call goes through but they reject it. Maybe it's an issue with the callerid you set?

274
 :D

275
+1 :-)

276
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/MYOUTBOUNDTRUNKNAME/${QDIALER_NUMBER})

This looks correct. The fact that it is "cannot complete as dialed".... looks like your provider says the number is not correct....


277
We have been working on a tutorial on how to integrate the QM Live agent page with the most commonly used CRM software packages - SugarCRM and VTiger.

The tutorials are available here: http://www.queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s19.html and the source code can be found on https://github.com/Loway/OpenQueueMetricsAddOns

We look forward to your comments and suggestions - are there other popular CRM packages you'd like to see integrated? do you have experience you want to share about integrating with other packages?

278
You can get the currently logged on agent from the variable ${QM_LOGIN}

279
What was the issue?

280
Check what you have under DBTEST - > View config

282
Updated version to the one Barry released on Jul 26, 2011

283

Thanks to Barry's kindness, the Flantel wallboard is now available on GitHub for you to use. As the code is a bit old and might  require some clean-up, anyone wants to lend a hand? :)

You'll find it on https://github.com/Loway/OpenQueueMetricsAddOns/tree/master/flantel-wallboard


284
What do you get on the logs? does it declare to be "LocalFilesByDay"?

285
Looks like you did not set:

Code: [Select]
audio.server=it.loway.app.queuemetrics.callListen.listeners.LocalFilesByDay
Or maybe you did, but have a different version setting in the same config file :)

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