Quality assessment is an effective process that significantly improve the awareness of a call center manager. But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.
What if we could automate the QA process?
Discover how with this new tutorial for QueueMetrics call center suite:
https://www.queuemetrics.com/blog/2018/03/08/automating-qa?lid=U070
