Remote recording directory

[europesip]

Hello
 
In our settings we have the Asterisk server and the QueueMetrics server in different physical machines, we are not be able to listen recording from QueueMetrics interface, your documentation explains how to import remote recording directory when you have a cluster configuration.
 
In the QM_UserManual_v23 document it is mentioned:
cluster.aleph.monitored_calls=/share/aleph/calls/

This tells QM where to look for recorded calls on each Asterisk server. This is used by QueueMetrics in order to

click-and-listen to recorded calls. A NFS or SMB share is usually a good starting point.

Does Queuemetrics offer the same functionality for a single Asterisk server configuration??

 
Best regards

[marcos]

Hi,

Yes. It's the same. The idea is to let able the server where QM is running to read the call files.
What you can do is to mount an NFS share on a folder (for example /share/calls ) then modify the keys:

audio.server=it.loway.app.queuemetrics.callListen.listeners.LocalFiles
default.monitored_calls=/share/calls

The first key tells QueueMetrics to read to a server local folder, the second key specifies the folder.
Please remember to restart QueueMetrics and to properly set the file access permissions.

Thank you and regards,
Marco Signorini.