Messages

1471

MySQL storage and Qloaderd/Uniloader / Re: Upgraded Trixbox and Lost Qloaderd?

« on: March 31, 2010, 10:06:09 »

Qloaderd is advised but optional - likely your QM is reading straight from the queue_log file, and that is rotated. See here: http://astrecipes.net/index.php?n=205

1472

Running QueueMetrics / Re: QM 1.6 - Custom Reports - List Calls button grey

« on: March 31, 2010, 10:02:07 »

Yes - you do not have the access key.  That is QUEUE_LST

1473

QueueMetrics installation / Re: Upgrade 1.5.5 to 1.6.0.1 - NoSuchMethodError

« on: March 31, 2010, 10:00:46 »

Which one?

1474

Scripting QueueMetrics / Re: Retrieving audio files

« on: March 30, 2010, 14:21:04 »

I am sorry - can you give me an example of an URL that is returned to you?

1475

Running QueueMetrics / Re: QM 1.6 - Custom Reports - List Calls button grey

« on: March 30, 2010, 14:19:21 »

No now you should see the list of calls on a separate page (the one just after Answered Calls).

1476

QueueMetrics installation / Re: Upgrade 1.5.5 to 1.6.0.1 - NoSuchMethodError

« on: March 30, 2010, 14:18:19 »

We track this as bug #1037.

1477

QueueMetrics installation / Re: Upgrade 1.5.5 to 1.6.0.1 - NoSuchMethodError

« on: March 30, 2010, 14:16:27 »

Yes this is a compatibility issue with 1.4. We'll fix that, meanwhile better if you upgrade to 1.5 or 1.6.

1478

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 29, 2010, 14:13:30 »

Now an easy operational doubt. I would like the agents to log on and off only via the agent page on QM. It's working great, but I found out that an agent can easily log another agent other than himself because the agent's code is requested on a textbox. Is there a way to hide that textbox and/or force that agent to use only his own agent's code?

Yes: set

Code: [Select]

default.lockedAgentPopupCode=true
to get that behaviour.

1479

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: March 29, 2010, 14:09:59 »

Have you looked here?

http://queuemetrics.com/faq.jsp#faq-057-rt_not_working

1480

Scripting QueueMetrics / Re: Retrieving audio files

« on: March 24, 2010, 09:59:29 »

To me, the easiest way around would be remapping the file returned by the URL (you should see the absolute path as a parameter) to a local mount of the remote files. This is easy  to do.

The problem lies in the statelessness of your requests - it would be a huge security problem for QM if users could retrieve any file just by asking for it.

1481

Running QueueMetrics / Re: Creating a report for outcomes in bulk

« on: March 24, 2010, 09:57:13 »

At the moment this is an (interesting) proposal for a new development.

If you need to have it custom-implemented quick, please contact our development team so they can do that.

1482

Running QueueMetrics / Re: stadistics chance per hour

« on: March 24, 2010, 09:55:55 »

May this be the cause?
http://queuemetrics.com/faq.jsp#faq-062-qm_numbers

1483

QueueMetrics news / QueueMetrics 1.6.0.1 released

« on: March 24, 2010, 09:54:23 »

QueueMetrics version 1.6.0.1 has been released today. This is a fix of a couple of annoying problems that have been found in 1.6.0:

* #1031: There was a problem with time-zone offsets when running in cluster mode.
* #1033: The logging in 1.6.0 was extremely verbose, causing huge catalina.out files and unnecessary I/O.
Both problems are now fixed.

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL or CentOS (or any distribution derived from them, like e.g. TrixBox, Nerd Vittles and AsteriskNOW), you can install it automatically using yum - see the installation page.

1484

Scripting QueueMetrics / Re: Retrieving audio files

« on: March 23, 2010, 15:34:09 »

You can either re-map them to the local file system, or you should have a logged-on user in order to access them through QM.

1485

Outbound and QueueMetrics / Re: Outbound calls not logging to QM

« on: March 23, 2010, 15:33:10 »