Messages

406

Scripting QueueMetrics / Re: Pulling QA Notes data from QueueMetrics

« on: August 03, 2012, 09:28:53 »

Are you sure about the format of the expanded parameters, ie dates?

407

Scripting QueueMetrics / Re: Open wallboard

« on: August 03, 2012, 09:27:31 »

I'd say you have to configure the connection to your QM, but I have no first-hand experience with this wallboard.
Of course if it's not in development you could always fork your own

408

Running QueueMetrics / Re: [SOLVED] Zero unanswered calls

« on: August 03, 2012, 09:25:40 »

But I would expect each of them to have a different unique id.

409

Running QueueMetrics / Re: 12.5.1 'Close Call' Feature creates exception error

« on: August 03, 2012, 09:25:00 »

This looks like a bug - it would be helpful if you could send to Loway Support your configuration.properties file referring to bug #1670.

410

Running QueueMetrics / Re: "Link URL" icon not working for calls

« on: August 03, 2012, 09:20:23 »

This is set in configuration.properties and is used to link (e.g.) to a CRM of your choice. It is meant as a placeholder. 

411

QueueMetrics installation / Re: Queuemetrics 12.5.1-397 and Asterisk 1.8.12

« on: August 03, 2012, 09:19:17 »

IIRC there might be an issue with commas and pipes as parameter separators in the supplied script.

412

Scripting QueueMetrics / Re: Wallboard agent status with dynamic users.

« on: July 26, 2012, 10:19:13 »

I would start by tracing the dialogue between QM and the client, to see what is going wrong. The XML-RPC interface you use has not been changed in ages IIRC.

413

Running QueueMetrics / Re: User logged into queues that she is not a member of

« on: July 26, 2012, 10:17:19 »

Yes: for safety QM assumes that if a call was routed to an agent this means the agent was a member of that queue at that time, and for some reason this was not logged correctly.

414

Running QueueMetrics / Re: [SOLVED] Zero unanswered calls

« on: July 26, 2012, 10:16:04 »

In general, running on a cluster or not, you get zero unanswered calls in multi-stint mode if calls have a unique-id that matches an existing call that was answered.

415

Running QueueMetrics / Re: User logged into queues that she is not a member of

« on: July 24, 2012, 11:14:41 »

Not sure what went on. You see the user added on a different queue? what is their Asterisk state? maybe they used AddMember from their telephone?

416

Problems / MOVED: User logged into queues that she is not a member of

« on: July 24, 2012, 11:13:29 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1517.0

417

Running QueueMetrics / Re: Agent Status on agent page is delayed

« on: July 24, 2012, 11:12:35 »

Sometimes you get all sorts of weird timing issues on VMs. A number of clients had timing issues with VMware with significant clock drifts in the order of one hour per day.
 

418

Running QueueMetrics / Re: [SOLVED] Zero unanswered calls

« on: July 24, 2012, 11:11:19 »

It actually depends on your call routing.

419

Improving QueueMetrics / Re: news items

« on: July 17, 2012, 11:54:43 »

Not at the moment, but it's a nice idea 

420

Scripting QueueMetrics / Re: Wallboard agent status with dynamic users.

« on: July 17, 2012, 11:54:06 »

What do you get now?