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Author Topic: Implement a dial-out queue  (Read 3019 times)

eperez_g

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Implement a dial-out queue
« on: October 16, 2007, 20:11:42 »
We try implement a dial-out queue, i consult the procedure in the webpage but not function.

I need know what happend with the agents when they call to the custumer and i need clasify the call.

I apreciate your help.
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QueueMetrics

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Re: Implement a dial-out queue
« Reply #1 on: October 17, 2007, 12:04:18 »
What di d you do so far? did you look at http://queuemetrics.com/download/TrixBox_Outgoing_v10.pdf ?
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