Managing Asterisk REAL queues and agents from QueueMetrics

[ibc]

Hi, I'm new in QueueMetrics. I'm reading the doc but I'd like to confirm a question:

As I understand there is no way of managing Asterisk queues or agents in Asterisk from QueueMetrics, I mean: create or delete a REAL agent of Asterisk by doing it in QueueMetrics.

Could you confirm this? so, if I have a large enviroment with many agents, do I have to create they in Asterisk and aftar that configure all of them in QueueMetrics?

There is no way to really create agents in QueueMetrics?

Thanks for any response.

Regards.

[QueueMetrics]

Hello,
I confirm what you say: QueueMetrics was created as a read-only tool in order to avoid any impact on the server, where you may configure things in a thousand different ways. To create queues and agents, we suggest a decxente GUI, like Voiceroute's Druid.

Of course, you do not want to do all the work wtwice: so QueueMetrics has a way to pull data from an existing set of Asterisk config files an set up automatically: this is the Configuration Wizard you see in the main page.

[ibc]

Ok, thanks for the explanation. I understand it now.