Messages

1636

Lost licences / Re: Evaluation License

« on: January 11, 2010, 14:37:47 »

You should have received it by now, correct?

1637

Scripting QueueMetrics / Re: Constructing a raw HTML request

« on: January 08, 2010, 19:04:04 »

I understand - every coder would love to write from the scheduler upwards.

1638

Scripting QueueMetrics / Re: Server load for realtime stats?

« on: January 08, 2010, 19:03:21 »

It's slightly more expensive, but not so much, because all data structures are created and dropped (versus a real user session, where they are shared during the whole life-cycle) and everything is wrapped in an XML-RPC call.

It is surely less expensive than computing the same thing on six months of data!

1639

QueueMetrics news / Facebook, anyone?

« on: January 08, 2010, 19:00:50 »

Hello everybody,
we created a QueueMetrics group on Facebook - if anybody is interested.

See http://www.facebook.com/group.php?gid=265016726083

1640

Scripting QueueMetrics / Re: Constructing a raw HTML request

« on: January 08, 2010, 12:03:22 »

If you want to write it from scratch, see http://www.scottandrew.com/xml-rpc/ - there is quite a bit of material.

QM uses a very simple tabular model for XML-RPC response data, so parsing the return data should be quite easy as long as you have support for XML.

1641

Scripting QueueMetrics / Re: Constructing a raw HTML request

« on: January 08, 2010, 11:59:29 »

What is 4D? it is strange that there is no XML-RPC library for it.....

1642

QueueMetrics news / New tutorial: QueueMetrics on Windows

« on: January 07, 2010, 11:56:17 »

As it is possible to run the QueueMetrics server on a Windows server, we prepared a tutorial just for that.

See http://queuemetrics.com/manuals/QM_Windows-chunked/ or download the PDF version from http://queuemetrics.com/manual_list.jsp by the bottom of the page.

Your comments are welcome!

1643

Improving QueueMetrics / Re: Enhanced Agent Reporting

« on: January 07, 2010, 09:47:25 »

That sounds interesting - we are currently doing a major rework of report for 1.6, so if you can give us an example we may consider it for inclusion.....

1644

Scripting QueueMetrics / Re: Scripting from another machine?

« on: January 07, 2010, 09:46:15 »

Robot is a predefined user that allows remote connection (it belongs to class ROBOTS, where it holds the key ROBOT).

Make sure that it's enabled - it ships in the default config, but it has to be turned on manually.

1645

Scripting QueueMetrics / Re: Scripting from another machine?

« on: January 06, 2010, 21:57:48 »

No - as long as you don't have firewalls and you are using the cotrrect URL and port number to access QM.

1646

Scripting QueueMetrics / Re: Constructing a raw HTML request

« on: January 06, 2010, 21:57:03 »

You would better be using one of the many libraries around that do the wrapping just for you.... no sense in reinventing the wheel. Which language are you using?

1647

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: January 06, 2010, 21:56:00 »

I would say that as you use:

Local/501@from-internal/n

this member is called IN ANY CASE whether you did the logon to the queue or not.  Or am I wrong?

1648

Running QueueMetrics / Re: realtime.refresh_time not working

« on: January 06, 2010, 21:54:38 »

It usually is reloaded immediately as soon as you log off and on again.

1649

Running QueueMetrics / Re: Auto generate/email reports failing

« on: January 04, 2010, 15:54:28 »

You must be using a different version of wget.

Code: [Select]

[root@dalet ~]# yum list | grep wget
wget.i386                                1.10.2-7.el5           installed
wget.i386                                1.11.4-2.el5_4.1       updates
I see there is a newer one - maybe that's the one you're using?

1650

Running QueueMetrics / Re: realtime.refresh_time not working

« on: January 04, 2010, 15:52:14 »

No it will work - it's just not advisable. On which version of QM are you experiencing the issue?