QueueMetrics version 1.5.1 has been released today. This version comes with a revised Agent's page that will empower your agents and give them better insight into the overall call processing that is happening system-wide. We also added improved tracking of outbound calls made by agents, and a set of features that are meant to smooth the transition to the Asterisk 1.6 platform. As a last important change, we now support the Oreka recording solution as an audio storage medium. This will be loved by those of you running the largest Asterisk deployments, who will be able to factor out call recordings from the main Asterisk server.
There is also a long list of new features and bugs fixed that should make this release interesting for most of you.
These are the major upgrades over the previous versions:* Bug #498: QueueMetrics is now able to track lost outbound calls and will show outbound calls correctly as they are being placed in the Realtime page.
* Bug #586: Qloaderd tool lets you do partial upload of older queue_log data
* Bug #632: It is now possible to use Oreka for audio recordings.
* Bug #605: Now officially using the PolyVox translator's portal
* Bug #612: QM supports AMI version 1.1 for Asterisk 1.6
* Bug #633: New XML-RPC call to export audio files for a given call.
* Bug #575: Broadcast messages are now shown on the Agent's page.
* Bug #576: AGAW information (if present) will now be displayed on the Agent's page
* Bug #577: URLs can be launched automatically from the Agent's page
* Bug #582: Agents can have a visibility key - useful to fully partition QM for multi-tenant systems
* Bug #619: On the Agent's page it is now possible to do logins to all queues at once using ADDMEMBER. Useful for Asterisk 1.6.
* Bug #620: Assisted outbound dialing on the Agent's page
* Bug #621: Custom buttons that can lanch extenal URLs or trigger dialplan functions added to the Agent's page.
*Bug #600: All dialplan hooks of QM now receive the login of the user performing the call - useful for auditing
A number of bugs have been fixed also:* Bug #608: Attempts would be counted incorrectly on calls with a wait time of less than 2 seconds.
* Bug #584: Error "StatementGeneratedKeyNotRequested" - this was caused by recent versions of the MySQL connector. Fixed.
* Bug #593: Asterisk call-id tracking: a config switch lets you see the Asterisk ID of the call on the details page.
* Bug #552: We now include a copy of Apache Xerces with QM.
* Bug #615: We use two-digit hours in all languages to make it easier sorting by date
* Bug #616: The MySQL storage monitor was broken in 1.5.0
* Bug #622: It was possible to create multiple users with the same login.
* Bug #84: QM now lists all days, even ones without activity, in the Daily Activity reports
* Bug #563/#569: the AGAW loader broke if there were no queues to process.
* Bug #583: The number of licenced agents will be hidden in the Licence page if tech info is turned off
* Bug #585: Config pages would sometimes see outdated information
* Bug #602: The "Attempts" -> "Lost calls" value was wrong in 1.5.0
* Bug #618: Queue names including wildcards would not work correctly in the Live page
In total, this release produces well over 150 different results and is available in 12 different languages.
You can download the latest version immediately from the downloads page.
http://queuemetrics.com/download.jspAs an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
The updated User Manual has been released jointly - you can download it or browse it online here:
http://queuemetrics.com/manual_list.jspIf you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.
As always, we value your feedback on how to improve QueueMetrics to make it a better fit to your needs.
We have also prepared a couple of introductory articles to the new feature;
one about the new Agent's page:
http://forum.queuemetrics.com/index.php?topic=460.0 and the other explaining how to use the new Outbound calls mode at:
http://forum.queuemetrics.com/index.php?topic=459.0
