Author Topic: modify call status in agentpage  (Read 3397 times)

emel_punk

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modify call status in agentpage
« on: November 16, 2009, 19:08:12 »
HI
one of our  client ask us about if we can modify the call status in the agents page when there is an call for every agents.

i want to modify to set the calls  with some codes like:

ARPTX
ARPBS
ARPFS
.
.
.
instead of what came with the instalation

here is a print screen of the page

http://i279.photobucket.com/albums/kk121/emel_punk/qm-falla3.jpg



thanks !! ;D

QueueMetrics

  • Loway
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Re: modify call status in agentpage
« Reply #1 on: November 17, 2009, 16:57:56 »
Yes this is - you should see a configuration option:

* Edit QueueMetrics settings
....
Edit call outcomes
....

That's the one.  ;D

emel_punk

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Re: modify call status in agentpage
« Reply #2 on: November 18, 2009, 18:28:47 »
THANKS YOU ARE MY HERO ! :-*

QueueMetrics

  • Loway
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Re: modify call status in agentpage
« Reply #3 on: November 24, 2009, 10:50:14 »
A cheap one
 ;D